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Consumer Complaints

BBB Accredited Business since 13/08/1980

All-Side Contracting Ltd

Phone: (780) 473-3959Fax: (780) 473-5013

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
11/09/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
We had eaves, soffit, fascia, capping done by Allside in January 2014. The eaves have been leaking since October 2014 and the soffits are blowing off.
We had eaves, soffit, fascia, capping done by Allside in January 2014. In October of 2014 we noticed that our eavestroughing was leaking in the corner at a joint and was dripping down onto our roof and that we have loose soffits over our window that blow around in the wind. In September of 2015 we asked several different companies to come and assess the issues with soffit and eavestroughing and provide quotes for repair. We have been told that our soffits were not secured properly and that the eaves troughing was not caulked properly or sloped correctly, permitting water to pool at the corner, rather than drain out properly, and leak down onto the roof below due to inadequate caulking. However, we have also been told that these issues should be looked after by the company that did the initial work as these are installation issues and are well within standard warranties. We have made two attempts to contact Roger at Allside Contracting and have emails documenting this and he has not even had the courtesy to reply.

Desired Settlement
We are looking to Allside to honour their warranty on our soffits and eaves and repair this issue in the next week (prior to winter conditions limiting access to the roof).

Business Response
October 29/15 - eavestrougher meet with customer on site to deal with their concerns

House was not built level so was decided to re slope eavestrough the way customer wanted it. Also at time put a screw in pc of soffit that was loose. Customer happy...

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
So far the repair seems to have worked, although I do not think the issue was with our house not being level.

10/20/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
In July/11, 7 unit ***** *** at XXXXX-XXX st NW Ed had cedar siding removed and replaced with Hardie board by All Side. Invoice XXXXX for 28,831.95. The estimator was ***** ******* and he was difficult to deal with after the job started because he felt he had underbid this job by 10,000.00. The company was not paid immediately because there were several issues at the time that we dealt with.Incomplete caulking, buckling walls,repair work. They were pd but we weren't happy. T*****************************************************************************************************************. The siding is not installed correctly. ************************************************************************** ***** came out this July and said it was a window caulking issue not his problem. This should be covered by their guarantee/warranty. Winter is here again.We had a water build up in the 1st floor ceiling when it warmed up last January (XXXX). Fire department was out in the middle of the night due to tripping alarms.

Desired Settlement
We need the building to be fixed. They will have to take the time to do the proper repairs by removing and replacing siding where it was incorrectly installed. Flashing, drip caps and caulking should be done. If they can't do this then we need the financial assistance to ***************************** get it done correctly so the building is moisture free.

Business Response
- met with ****** ******** Sept 29, 2014
- discussed built in flashings that are installed.
- went up on roof and did extra caulking to top of corner posts
- could not find any leaking problems.
- condo has sloped glass roofs over front windows need recaulking
- suggested this for there leaking problems
- ****** said she was going to call glass company and reglaze these windows


Industry Comparison| Chart

Siding Contractors, Windows, Shutters, Window Capping, Contractor - Metal Roofing, Contractors - Soffit & Fascia, Eavestroughing, Gutters & Downspouts

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.