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BBB Accredited Business since

New Image Cosmetic Medical Centre & Spa

Phone: (780) 756-3828 Fax: (780) 756-8900 4212 Gateway Blvd NW Suite 203, Edmonton, AB T6J 7K1 http://www.newimagecosmetic.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company states they provide the latest advancements in cosmetic and laser enhancements. They also state that they provide a full range of treatments offered for men & women.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that New Image Cosmetic Medical Centre & Spa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for New Image Cosmetic Medical Centre & Spa include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on New Image Cosmetic Medical Centre & Spa
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 09, 2012 Business started: 04/01/2009 Business started locally: 04/01/2009 Business incorporated 05/07/1984 in
Type of Entity


Business Management
Roxanne Ludington, Clinic Administrator Linda Ewaschuk, Cosmetic Consultant Dr. Lorne C. Poon, Medical Director
Contact Information
Principal: Roxanne Ludington, Clinic Administrator
Customer Contact: Dr. Lorne C. Poon, Medical Director
Business Category

Physicians & Surgeons - Cosmetic, Plastic & Reconstructive Surgery Skin Care Laser Cosmetic Services Beauty Consultant

Hours of Operation
This company states their hours of operation is Monday through Friday: 9:00am - 9:00pm
Saturday: 10am - 4:00pm
Alternate Business Names
L.C. Poon Professional Corporation
Products & Services

This company states they provide; BOTOX & Dermalfillers, Yonka, OBAGI, GM Collin, Cellcosmet, Aquafolia and St. Tropez, Microdermabrasion, Chemical peels, laser hair removal, laser skin rejuvenation, leg vein treatments, Ideal Protein and Bio-identical Hormone Replacement Therapy.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.