BBB Business Review

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BBB Accredited Business since

Highland Moving & Storage Ltd

Phone: (780) 453-6777 Fax: (780) 453-6622 View Additional Phone Numbers 14490 157 Ave, Edmonton, AB T6V 0K8 http://www.highlandmoving.com



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Description

This company states they provide a free quote for household, office or international moving.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Highland Moving & Storage Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Highland Moving & Storage Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Highland Moving & Storage Ltd
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 16, 1978 Business started: 01/01/1938 Business started locally: 01/01/1938
Business Management
Cindy Clarke, VP of Operations & Client Care Trina Carter, Customer Service Manager Tracy Chambers, Executive Assistant Trevor Engele, Web Master Don Kachur, Owner Paul Wielens, CEO
Contact Information
Customer Contact: Trina Carter, Customer Service Manager
Principal: Cindy Clarke, VP of Operations & Client Care
Business Category

Movers Movers - Office Movers - International Moving Services - Labor & Materials Moving Supplies Packing & Crating Service Piano & Organ Moving Storage Units - Household & Commercial Relocation Service Travel & Moving Services Delivery Service Freight Forwarding

Service Area
This company states they provide international services.
Alternate Business Names
A Abacus Moving Highstar Group of Moving Companies Starline Moving Systems Ltd Starline Overseas Moving
Products & Services

This company states they provide full service for local, long distance and international moving and are a member of United Van Lines.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.