Business ProfileforThe Brick Warehouse LP

On March 30 2024 I went into the Brick to purchase a dishwasher. We purchased the dishwasher(and warranty) for 1034.77$. The Dishwasher arrived on April 4th 2024 at around 5PM. I had someone scheduled to install the dishwasher on April 7th.. I opened the dishwasher on April 6th and noticed it was scratched. I started calling the customer service number indicated on the invoice on April 6th at noon. Nobody answered the phone. I called at least 30 times from April 6th to April 8th. Finally at around noon on April 8th someone answered and advised me to send an email to the email address on the invoice. I complied and nobody responded. I called back on April 15th and was told the email address was incorrect and to use a different one. I requested that someone come and replace the door as it was severely scratched or the entire dishwasher. It is important to note that the scratch is also visible under the plastic wrap suggesting it was scratched before being placed in the box. When the supervisor contacted me they said they could not replace the scratched dishwasher door as the 48 hour window was over. I did not know what they were referring to as nobody advised me that we had 48 hours from receiving the dishwasher to contact them for a return- the salesperson, delivery person nor the bill indicated that we had 48 hours. That being said I did attempt to contact them many times on Saturday and Sunday which is within the 48 hour time frame however as indicated in an attached email due to understaffing they cannot always answer the phone and did not answer the phone. The Brick offered me 170$ plus tax in compensation however in my opinion this is not acceptable. We purchased a new dishwasher and it is scratched and was scratched prior to being packaged. We did comply with the 48 hour rule(even though never not advised of this). I have read many reviews online of similar situations occurring and am hoping the *** can assist me in getting a fair resolution.