Business ProfileforThe Brick Warehouse LP

A Queen size bed box and a bedside cabinet were purchased on August 27 last year, and the total price including tax was ******** Canadian dollars. When we bought it, we asked the salesperson if it would have any smell. He said don't worry, it's Canada and it won't have any smell. The furniture was delivered to our house on the following weekend morning. We opened the cartons and installed it ourselves. My husband felt there was something wrong with the installation and went to the store to check it out in the afternoon. My son took 4-5 hours to install it. We didn't pay attention to the serious odor that day, so we returned the product without installing it. Because if it wasn't installed properly, my son couldn't sleep that day. After using it for 3-4 days, we felt that the smell was too strong, so we made a bed frame ourselves. We put the new bed box and bedside cabinet on the balcony and can still smell it now. It takes up space and smells, which seriously affects our life and health.I called the salesperson (*** ******* **********) on September 19 last year and said the smell was too serious. He said you can complain to the manufacturer and hung up the phone. I called him again, I couldn't get through. We were in the store. When we was looking at the bed frame to buy, he had a very good attitude and left a good impression on my husband and son.Because our English is not good and do not know how to handle it, our attempts to contact the manufacturer were unsuccessful. ******* *** *********** Date of Payment: 27-AUG-2023