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Find a Location

Coconut Club Vacations has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCoconut Club Vacations

    Travel Club
    Looking for more information? Access the headquarters listing for Coconut Club Vacations
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    Current Alerts For This Business

    Alert:

    On April 7, 2016, BBB reached out to Coconut Club Vacations to find out about their business ownership, physical location, and affiliation with several other travel clubs advertising in the United States using the same email address, [email protected]. The affiliated businesses using the same email address are: 1. Castaway Vacation Club, Austin, TX, https://www.bbb.org/central-texas/business-reviews/travel-clubs/castaways-vacations-in-austin-tx-63029/; 2. Funseekers, Litchfield, IL, http://www.bbb.org/stlouis/business-reviews/timeshare-companies/funseekers-inc-in-litchfield-il-110221127/; 3. Funtasia Vacations, New Smyrna, FL 4. Grand Vacation Club, Waukesha, WI,https://www.bbb.org/wisconsin/business-reviews/travel-clubs/grand-vacation-club-inc-in-waukesha-wi-44261346; 5. Leisure Time Travel Club, Litchfield, IL; 6. Matrix Travel Network, Las Vegas, NV,http://www.bbb.org/southern-nevada/business-reviews/travel-clubs/matrix-travel-network-in-las-vegas-nv-90033926; 7. MOR Vacations, Greenville, DE; 8. Phoenix Vacations, Spring, TX; 9. Resort Club Warehouse; 10. Sealand Travel, Kansas City, MO; 11. Solterra Vacations; 12. Tradewind Vacations, Birmingham, AL; 13. Travel Services Deals, Greenville DE; 14. Outrigger Vacation Club and Voyager Vacation Club, Tulsa, OK, http://www.bbb.org/tulsa/business-reviews/travel-clubs/outrigger-vacation-club-in-tulsa-ok-38011049; 15. Islander Trader Vacations, Bloomfield Hills, MI, https://www.bbb.org/detroit/business-reviews/cruises/island-trader-vacations-in-bloomfield-hills-mi-90021940; and 16. WSW Holdings, Inc.  

    WSW Holdings, LLC responded to BBB providing information about their services, location and business representatives.  WSW Holdings did not provide BBB with information regarding their principals or ownership nor did the company confirm or deny their relationship with the trade names listed above.  WSW Holdings did confirm Coconut Club Vacations is a travel concierge service label supported by WSW Holdings, LLC, a Nevis LLC.  WSW informed BBB their travel service fulfillment offices are located at 149 Market St., Chatham, IL 62629 and their contact email address is [email protected].  

    WSW provided BBB with information about their offerings and relationship with their Independent Sales Organizations (“ISOs”).   WSW states they are a third party outsource solution for travel fulfillment services.  WSW sells custom label travel concierge services and products to dozens of ISOs throughout the United States and Caribbean Basin. Each ISO is solely responsible for the marketing and sale of the branded label travel services and products to market and consumers of their choice. 

    Consumers and representatives of Coconut Vacations allege to BBB that some of the ISO’s that have contracted with Coconut Club Vacations include Ultimate Excursions, http://www.bbb.org/fort-worth/business-reviews/timeshare-companies/ultimate-excursions-in-bedford-tx-235980065, Holiday Adventures, http://www.bbb.org/myrtle-beach/business-reviews/travel-clubs/holiday-adventures-in-surfside-beach-sc-90037910 and Atlantic Enterprises, http://www.bbb.org/chicago/business-reviews/travel-clubs/atlantic-enterprises-in-chicago-il-88719728.   

    As of May 11, 2016, BBB has confirmed WSW Holdings LLC is also registered as a Foreign LLC with State of Illinois with an address of 512 E Edwards St., Litchfield, IL 62056.

    As of June 2016, the business changed their mailing address from a UPS store in Billings, MT to a UPS store in Henderson, NV.

    At-a-glance

    Customer Reviews

    1.2/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 10 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    1 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Related Categories

    Business Details

    Location of This Business
    149 N Market St, Chatham, IL 62629-1326
    Headquarters
    284 E Lake Mead Pkwy STE C-514, Henderson, NV 89015-5595
    BBB File Opened:
    3/9/2015
    Alternate Business Name
    • Travel Services Inc.
    • WSW Holdings LLC
    • WSH Holdings Nevis LLC
    Related Businesses
    Business Management
    • Ms. Melissa Smythe, Customer Services Operations Manager
    • Mr. Chuck Frey, Director of Operations
    • Mr. William H Bailey, Manager
    Contact Information

    Principal

    • Mr. William H Bailey, Manager

    Customer Contact

    • Ms. Melissa Smythe, Customer Services Operations Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

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