BBB Business Review
This Business is not BBB accredited
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Violation Management Services (VMS) is a company contracted by rent a car companies to process parking, toll and traffic notices their vehicles receive while on rent.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Violation Management Services include:
- 35 complaints filed against business
- Failure to respond to 1 complaint filed against business
- 1 complaint filed against business that was not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||35|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints showing that consumers had unknowingly or did not approve a compliance agreement regarding processing fees relating to vehicle violations from rented vehicles from 3rd party business contracted with this business.
Violation Management Services responded to this pattern of complaints with the following statement:
"The service fee VMS charges the renter's credit card is the fee for processing tolls, parking citations or traffic violations. This process includes the research to determine the responsible renter, the mailing and notification of the violation to the responsible renter, the mailing and notification of the responsible party information to the issuing agency, customer service support, and the follow-up to ensure the violation is settled. The renter signs agreement to VMS services in the rental contract.
Parking, toll, and/or traffic charges have a potential of putting our clients' entire fleet of vehicles in jeopardy of being booted, towed, impounded and/or encumbered by DMV registration holds. In order to protect their fleets and renters from having their vehicles booted or towed (even if they are legally parked), VMS must promptly deal with all notices."
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Type of Entity
Business ManagementMr. Mikel Wilson, Operations Manager Mr. Dennis Round, President
Traffic & Parking Consultants Parking Attendant Service