Business ProfileforTedder Industries

This used to be a great company to purchase from, but they have gone downhill in a big way. I recently purchased my third holster from them, and I will not be returning in the *********** took over ten days for my order to ship. I paid for "2d day air" shipping, and four days after the item allegedly shipped, it is still not here; ***** says maybe in a couple of more days. I submitted a question through their customer support site and received a *****warm response over a week later. I am done with this company.

Hello ****,
I wanted to reach out and apologize that you have had such a rough experience. We do have a box at checkout (pictured below) that states that, as we always have, we hand build our holsters to order and the shipping method selected will not affect the lead time. Our lead time when you placed the order was **** days to build the products you selected. In your confirmation email you should have gotten the expected ship date. I am sorry if it was missed. With that said we have fully refunded your shipping and handling as our attempt of making it right. We are pretty confident you should see your holster arrive today or tomorrow. 

With the crazy weather we have had recently, it can result in shipping delays across all shipping lanes. Even in a perfectly clean scenario we see 2 day air perform as follows in most instances: 
Day 1: Order completes and is picked up by truck that day (If it is a week day) and transported to *****************************
Day 2 and 3: Order travels, by air, to general destination
Day 4: Order is delivered by truck to final destination
Weekends, holidays and weather can all ************ in this time frame.  

I hope you will accept our sincerest apologies that it took us 6 days to reply to you initial email. With the wave after Christmas coupled with a little sickness resulting in less staff we are working to get caught up but we are only human. Most companies have a **** day response time if you get any response at all. We certainly are trying to bring that time frame down.  Hopefully this helps provide some context to why it took a little longer as well as helped that we refunded your S&H as it did not perform to expectation. Thank you and be safe.