BBB Business Review

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This business is not BBB accredited.

AlumniClass.com Inc

Additional Locations

Fax: (509) 290-6388 View Additional Phone Numbers 10019 E Knox Ave, Spokane Vly, WA 99206 View Additional Email Addresses http://alumniclass.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

AlumniClass.com is a fee based online networking group for high school alumni.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AlumniClass.com Inc include:

  • 31 complaint(s) filed against business

Factors that raised the rating for AlumniClass.com Inc include:

  • Length of time business has been operating
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 15
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

2 Customer Reviews on AlumniClass.com Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 29, 2008 Business started: 10/09/2006 in WA Business started locally: 10/09/2006 Business incorporated 10/09/2006 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/Default.aspx
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Pratt, Customer Care Mr. Randy Leaver, Owner Ms. Sylvia Nauta, Costumer Service Manager
Contact Information
Customer Contact: Ms. Sylvia Nauta, Costumer Service Manager
Principal: Mr. Scott Pratt, Customer Care
Business Category

Online Social Media/Networking

Products & Services

AlumniClass.com Inc sells the following brand(s): Fruit of the Loom, Gildan, Hanes, LA Tees

AlumniClass.com Inc offers the following product(s): Bags, Caps, Hoodies, Mugs, Shorts, T-Shirts, Various Apparel Items

Method(s) of Payment
Pay Pal, Visa, Master Card, Discover and American Express
Refund and Exchange Policy
AlumniClass.com Inc guarantee states

"We guarantee all our products against manufacturer defects and any errors in the customization of your order that differ from the information you submit to us at the time of your order. If we determine that a product is defective or we have made an error, we will replace your order at no charge. (Inquiries must be made within 14 days of receiving product). All orders are custom made at the time the order was submitted and therefore we do not take returns, exchanges or cancelations. Please be sure you select correct sizes, colors and designs before final purchase. AlumniClass.com attempts to be as accurate as possible with product descriptions, colors and images. We do not warrant the color or sizes as they vary from our suppliers."    
Alternate Business Names
Alumni Class Social Networking Innovations www.alumniclass.com
Business Management

AlumniClass.com Inc's management has requested consumers contact their office by email: support@alumniclass.com or by phone 509-340-2505 before filing a complaint with the BBB.


BBB recommends that consumers read and understand the terms and conditions before registering with any online service.


Customer Review Rating plus BBB Rating Summary

AlumniClass.com Inc has received 3.89 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.