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Find a Location

Davenport Hotels has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Davenport Hotels

      111 S Post St Spokane, WA 99201

    • Davenport Hotels

      333 W Spokane Falls Blvd The Davenport Grand Spokane, WA 99201-0211

    Business ProfileforDavenport Hotels

    Hotels
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Davenport Hotels are a group of luxury hotels that offers day and overnight accommodations, amenities, and services, including: banquet room rentals, wedding destination accommodations, meeting rooms, gift shop, florist, spa and salon, bars and grills, restaurants, and hotel accommodation package services.

     

    Products & Services

    Hotels, Gift Shop, Restaurants and Grills

    Business Details

    This is a multi-location business.

    Find a Location

    Davenport Hotels has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Davenport Hotels

        111 S Post St Spokane, WA 99201

      • Davenport Hotels

        333 W Spokane Falls Blvd The Davenport Grand Spokane, WA 99201-0211

      Location of This Business
      111 S Post St, Spokane, WA 99201
      BBB File Opened:
      8/4/2000
      Years in Business:
      110
      Business Started:
      1/1/1914
      Business Started Locally:
      1/1/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      455
      Alternate Business Name
      • Hotel Lusso
      • Post Street Ale House
      • Safari Room Fresh Grill and Bar
      • Davenport Sun International Hotels & Properties
      • The Davenport Grand
      • The Davenport Tower
      • The Historic Davenport Hotel
      • Table 13
      • The Grand Restaurant & Lounge
      • Davenport Hotel Collection
      • The Davenport Hotel
      • Palm Court Grill
      • Peacock Room Lounge
      • The Davenport Hotel and Tower
      Business Management
      • Mr. Walter B Worthy, Managing Member
      • Ms. Karen Worthy, Managing Member
      • Ms. Lynnelle Caudill, Managing Director
      • Mr. Matt Jensen, Marketing Director
      • Ms. Louise Everett, Director of Finance
      • Mrs. Dania Duke, Area Manager
      Contact Information

      Principal

      • Mr. Walter B Worthy, Managing Member
      • Ms. Karen Worthy, Managing Member
      • Ms. Lynnelle Caudill, Managing Director

      Customer Contact

      • Ms. Lynnelle Caudill, Managing Director
      • Mrs. Dania Duke, Area Manager
      Additional Contact Information

      Fax Numbers

      • (509) 624-4455
        Primary Fax
      • (509) 747-9751
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Traveling soon? Be careful when booking a hotel room

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/21/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On 3/18 we stayed st this hotel my sister and I. Around dinner time we called the desk to alert them to the gum on the bathroom floor and if they could send someone up, they never did after 2 attempts. I alerted the desk the next morning corridally, only to alert to the disconnect as the room did not start out clean and was not tended to even after 2 request. He said he would inform the manager. Out of knowhere I was charged $500 for coffee covered walls I have not recieved proof at this time of what this room looked liked that would have resulted in a 500 change. The housecleaner knocked on our door 3 minutes before 1pm our check time and was waiting for us to vacate the room at 1pm I imagine that she would have stared cleaning our room right away. We can guarantee this room did not ever have spilt or a mess of coffee grounds.. Additionally they use pods it just dosnt pass the smell test and is quit the coincidence.I am afraid some one is trying to get at me for reporting the gum on the floor. I never once acted rude about the issue only informative. Didn't ask for refund or credit. The charge is preposterous as I want it reverses. Thank you for your help. I would like all records about this penalty charge and dispute it completely.Charge of $560.00 I have attached picture of the dirty bathroom floor
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jacob S

      1 star

      10/18/2023

      I was a employee up until this morning with the Davenport grand I was told I had to call up to the hr department regarding my background check and they sent me to voicemail over 30 times over the span of 3 days when they're whole job is to answer the phone after that I received a message saying I was terminated and when I went up there to ask what was going on and that I had done what I was instructed to do they gave me excuses. none of them could give me a straight answer when I asked them why they weren't doing there jobs and returning my phonecalls. I feel discriminated against I'm not an aggressive person and I don't appreciate being treated like I'm some violent person hr wouldn't even speak to me without them bringing in this man three times my size as a scare tactic I'm a 5'7 man I'm not tall or threatening so I don't understand why I was being treated like im violent when I just wanted to know why I was being fired for them not doing they're job so if you think of applying to the Davenport don't not unless you want to be discriminated against

      Local BBB

      BBB Great West + Pacific

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