BBB Business Review

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BBB Accredited Business since

Davenport Hotels

Phone: (509) 455-8888 Fax: (509) 624-4455 View Additional Phone Numbers 10 S Post St, Spokane, WA 99201

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The historic Davenport Hotel is part of the Davenport Hotel Collection, located downtown,
Spokane, WA.  The 660 room Collection includes the historic Davenport Hotel, Davenport Tower and Hotel Lusso.  All located across the street from each other, the Davenport Hotel Collection offers four award-winning restaurants,  a flower shop, the Davenport Home Store where the exclusive Davenport Bed and Confections are sold, a world class Spa and Salon and 33,000 square feet of  elegant meeting space. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Davenport Hotels meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Davenport Hotels include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Davenport Hotels
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 21, 2002 Business started: 07/01/2002 in WA Business started locally: 07/01/2002 Business incorporated 07/01/2002 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lynnelle Caudill, Managing Director Ms. Louise Everett, Director of Finance Mr. Matt Jensen, Marketing Director Ms. Karen Worthy, Vice President Mr. Walt Worthy, Co-Owner
Contact Information
Principal: Ms. Lynnelle Caudill, Managing Director
Business Category

Hotels Retreat Facilities Day Spas Party Facilities Banquet Facilities Caterers Florists - Retail Gift Shops Restaurants Bars & Taverns

Products & Services

Davenport Hotels sells the following brand(s): Davenport Bed, Davenport Confections, Davenport Hotel Rooms

Davenport Hotels offers the following product(s): Banquet events, Beds, Confections, Flowers, Food and Beverage, Home Furnishings, Hotel Rooms, Spa products, Spa services

Alternate Business Names
Davenport Sun International Hotels & Properties Hotel Lusso Palm Court Grill Peacock Room Lounge Post Street Ale House Safari Room Fresh Grill and Bar The Davenport Hotel The Davenport Hotel and Tower

Customer Review Rating plus BBB Rating Summary

Davenport Hotels has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.