BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

NW Cryobank

Additional Locations

Phone: (509) 232-0132 Fax: (509) 232-0145 View Additional Phone Numbers 508 W 6th Ave Ste 801, Spokane, WA 99204

BBB Business Reviews may not be reproduced for sales or promotional purposes.


NW Cryobank;  Helping to Create Families
Our premier egg bank offers vitrified donor eggs ready to ship, since 2010. We are one of the
larger providers of anonymous donor sperm. Founded in 1986, located in Spokane, WA, we also offer personal gamete and embryo storage.  Visit our website at

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NW Cryobank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NW Cryobank include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on NW Cryobank
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 20, 2001 Business started: 01/01/1986 in MT Business started locally: 01/01/1986 Business under new ownership as of: 11/01/1980 Business incorporated 09/16/2008 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington State Department of Health
101 Israel Rd St, Olympia WA 98501
Phone Number: 800-525-0127

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Tammy Zimmer, Managing Director
Contact Information
Principal: Mrs. Tammy Zimmer, Managing Director
Business Category

Cryogenics Sperm Banks Fertility Specialists Family Planning - Abortion Alternatives Clinics

Alternate Business Names
Cryo LLC
Additional Information

At NW Cryobank our business is creating happy, healthy families. For more than 20 years, our experienced medical professionals have been providing convenient, confidential and complete services and supplies.


Department of Health and Human Services, States of Washington and Montana   
Department of Public Health, State of California   
New York State, Department of Health   
Maryland Department of Health   
Food and Drug Administration (FDA)    
American Society of Andrology (ASA)   
American College of Gynecology (ACOG)   
American Society of Reproductive Medicine (ASRM)   
American Society of Clinical Laboratory Scientists (ASCLS)   
American Society for Clinical Pathology (ASCP)

Customer Review Rating plus BBB Rating Summary

NW Cryobank has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.