Business ProfileforMechanics Pride Tire and Automotive, Inc.

The worst experience I have ever had with a mechanic.****** at Mechanics Pride told me they could inspect the vehicle. We had insurance, so he told me they would charge an Admin fee of $135 (one shop hour) to deal with insurance.He told me I needed new tires, the metal was showing, a new battery, and the brakes were almost due to be replaced with only 20% left. I told him to not address any of these issues. The exposed metal tread was concerning. However, ****** blatantly lied about the exposed metal tread. We disagree, but Mechanics Pride exaggerated how dire this additional work was, I think to add to the cost of the repair bill. When discussing pricing with Mechanics Pride, ****** threatened to add an additional Admin Fee. I felt I wasnt allowed to discuss pricing with this threat. ****** also threatened the Insurance Specialist with the Admin Fee. I was willing to take our business to an entirely new shop, but at that point ****** called me and told me work had already begun. I did NOT authorize repairs. I felt my car was being held hostage at that point. I considered consulting an attorney but decided to just pay the ****** and get my vehicle back. After I picked up the vehicle, it made a rattling noise whenever I accelerated, and a window had a sensor issue where it would open after being closed. They took the car back, fixed the motor mount and tried to fix the window sensor for a 2nd time. The window still did not work. I chose not to let them try a 3rd time. The steering is sloppier now, and there is still minor noise. I rate the repair as mediocre to adequate. I feel that management of Mechanics Pride has a false veneer of customer service. In my opinion, ******************************************* ****************************** is a shop that contributes to the negative stereotype of mechanics. So, for a used rack and pinion, and 1 used wheel I paid $2,576.13 for a 2018 ******* decide for yourself if this was a fair price.