Business ProfileforParkway Auto Center & RV

I recently purchased a 2013 Range Rover Evoque from Parkway auto in deer park on Sept 22,2022. We had traded in a 2011 ***************** and purchased the a 3 year warranty through Alfa. The cars check engine light was on and when asked they said that it was a spark plug- knowing that wasnt a huge deal we said okay and purchased the car. I had set up an appointment for an oil change and safety inspection at Range Rover in ******* to make sure everything was good to go. on Sept 25, 2022 she noticed the idle acting strange and a weird smell. She stopped driving it until the oil change appointment on Oct 14, 2022.The service department called back with the news of three pages of problems totaling a little under 15,000$ worth of parts and 35 hours of labor that wasnt included in the quote. Spark plug wasnt on that list. We had called the warranty to see what they would cover and it left about 6,000$ out of pocket expense. We called the dealership and they immediately got defensive and said we knew everything that was wrong with the car when we purchased it. They called me a liar and asked for me to send an email containing the three pages from the service department. Parkway auto then called three days later and said to have the car serviced for everything the warranty would cover and then bring it in because the owner would like to take a look. We said okay and hung up. We called in to ******************* and they said did you hear back from the warranty? And we had said no, and the warranty company sent out an inspector so that they could see the damages since they were so extensive and said everything wrong with the car was considered long term and was like that before we bought the car and that we were denied of the warranty as a whole. Leaving thousands of dollars out of pocket expenses. We went to Parkway auto with the car and they laughed in our faces, told us to enjoy the car and call our lawyer