Business ProfileforLithia Chrysler Dodge Jeep Ram Fiat of Spokane

While traveling in my 2019 Promaster van with about ****** miles on it, I discovered it was wandering all over the road. I stopped in a shop during my travels, and they informed they believed the issue was being caused by faulty motor mounts. They told me they are unable to repair it because they are only a small shop. I made an appointment with Lithia Chrysler and took it to them on 02/28/2023. They initially told me they could not find any problems and that my motor mounts were fine. I was then told that the cause was a bent frame. I told them I had only been driving my van on roadways and had not had any accidents or other damage. They were insistent and told me I would need to take my vehicle to frame shop for repairs. I then took my van to ************************. They discovered that all of my motor mounts were faulty. I discussed this with Lithia and was told I could bring the van back to them and they would replace the mounts but they are a wearable item and would possibly not be covered under warranty. With that information, I authorized ************************ to make the repairs to prevent another vehicle transfer. After the motor mounts were replaced at a cost of $908.39, they discovered several other front-end components worn as well and additional repairs would be several thousand dollars.I then contacted ******* Dodge and was informed that all those components are indeed covered under the manufacturer's warranty as long as they were worn and not damaged. I then transferred the vehicle to ******* and had all repairs made correctly and at no cost under the aforementioned manufacturer's warranty,I am seeking reimbursement for Lithia's misdiagnosis fees and the additional cost I incurred for the motor mount replacement based on their misinterpretation of the manufacturer's warranty.