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In Southfield, Serving Eastern Michigan & the U.P.

BBB Business Review

BBB Accredited Business since

Teknowguy

Phone: (313) 444-6185 P.O Box 202, Taylor, MI 48180 http://www.teknowguy.com/

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Description

 Digital Video Recorders (DVR)? Professional Security Cameras? Hidden Covert Cameras? Night-Vision & Vandal-Proof Solutions? Industrial PAN-TILT-ZOOM Solutions? Wireless Network IP Cameras? Long Range Wired & Wireless Systems? Video Distribution? Professional Installation,? Complete Access Control Solutions? Magnetic Card Readers? Point Of Entry Sensors? Alarm & Video Recording Integration? Fingerprint & ID Badge Solutions,? Complete Phone System Packages? Computer Based Dialing Servers? Hybrid Digital Phone Systems? Huge Selection Of Desktop Phones? Voice Over IP VOIP / T1 Integration? Pre-Wiring & Professional Installation,Multi-Level Home & Business Networking? Copper Gigabit Wired & Wireless Solutions? Server Configuration & Depletion? Custom Workstations / Notebooks? Virtual Private Network Setup (VPN)? Voice-Over-IP VOIP & Network Surveillance,Complete Home Theater Packages? Plasma, LCD & Projector Screens? HDTV Receivers / Decoders? High-End Digital Video Equipment? State-Of-The-Art Audio Sub Systems, Complete Audio System Packages
? Full Featured Equipment Racks
? In-Wall / In-Ceiling Speaker Systems
? Multi-Room System Integration
? Leading Brands of High-End Audio Equipment
? Pre-Wiring & Professional Installation

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Teknowguy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Teknowguy include:

  • Length of time business has been operating

Factors that raised the rating for Teknowguy include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

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BBB file opened: July 18, 2012 Business started: 01/01/2011 in MI
Type of Entity

Sole Proprietorship

Business Management
Mr. Arthur Rivera, Owner
Contact Information
Principal: Mr. Arthur Rivera, Owner
Business Category

Computer Consultant Computer Software Publishers & Developers Telephone Answering Equipment & Systems Audio-Visual Production Services Computers Hardware, Software & Services Cable TV, Internet & Telephone Installation Service Security Cameras Network Cabling Installation Card Access Control Systems Web Design Computers - Network Security

Method(s) of Payment
Personal checks are accepted by Teknowguy, provided adequate identification is available. "Starter" checks are not accepted. Teknowguy does NOT accept personal or business checks drawn on foreign checking accounts. When using a debit card as payment, the card is charged immediately following the authorization. The Issuing Bank determines when to release the hold on the dollar amount when merchandise is not shipped (backorder) or the order is cancelled.

At Teknowguy, you can shop using your MasterCard, VISA, American Express, Discover® and debit cards. 
Refund and Exchange Policy
Return by Shipping-Pack the item securely in the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, you may be charged an Open Box fee as described in the Return Policy.In the package, place a copy of the packing list that came with your order. Keep the original packing list for your records. If you do not have the packing list, you will need to include the following information:
Order NumberBilling NameBilling Address
Ship your return to our Teknowguy Mailing Address. We recommend the Postal Service, UPS or Federal Express. All shipping charges must be prepaid and the shipment must be insured for the full value of the merchandise being returned.Address your package to:
Teknowguy
RMA #(INSERT YOUR NUMBER HERE)*
P.O Box 202
Taylor,MI
48180 Keep the shipping tracking number. This number will identify the receiving date of your package.Your refund will be in the form of your original payment (on the same credit card as the original purchase) and will take up to 14 days to process. Depending on the cycle of your credit / debit card, it may take up to two cycles for the credit to be applied to your account.

Return to Teknowguy Office

If you prefer, you may return items you ordered from Teknowguy  in person. To return the items, you will need to bring:The item and the original packaging. Include all contents of the original package such as manuals, discs, cables, etc. If all contents are not included, you will be charged an Open Box fee on certain categories of products, as described in the Return Policy.
Credit or Debit Card used to purchase your order
Complete packing list that came with your order. When returning an item to your local Teknowguy, we reserve the right to decline a return if it is not in "like new" condition.Take your items, credit / debit card, and the packing list to the Customer Support Department. Any of our Associates in Customer Support will be glad to process your return.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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