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Find a Location

The Family Puppy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Family Puppy

      528 W 14 Mile Rd Troy, MI 48083-4205

    • The Family Puppy

      3341 S Linden Rd Ste 670 Flint, MI 48507-3045

    • The Family Puppy

      44125 W 12 Mile Rd Ste 121 Novi, MI 48377-1979

    Business ProfileforThe Family Puppy

    Pet Shop
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    The Family Puppy has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Family Puppy

        528 W 14 Mile Rd Troy, MI 48083-4205

      • The Family Puppy

        3341 S Linden Rd Ste 670 Flint, MI 48507-3045

      • The Family Puppy

        44125 W 12 Mile Rd Ste 121 Novi, MI 48377-1979

      Location of This Business
      528 W 14 Mile Rd, Troy, MI 48083-4205
      BBB File Opened:
      8/11/1997
      Years in Business:
      27
      Business Started:
      8/11/1997
      Business Started Locally:
      1/1/1998
      Business Incorporated:
      8/11/1997
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Family Puppy
      • Family Of Pets, LLC
      Additional Contact Information

      Fax Numbers

      • (313) 722-4051
        Primary Fax

      Phone Numbers

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ian M

      1 star

      03/27/2024

      location at ************. These dogs are supposed to come with a clean bill of health as they get their dogs from certified breeders. In the contract that you sign with this place, it clearly states that if the dog is found to have a genetic defect, you are entitled to a refund for your dog. Our dog was then diagnosed with Juvenile Cataracts and we started the process of getting the refund for the dog in the beginning of February of 2024. We have put about $1,000 into medications and vet appointments for our dog that we are still paying off by the way. The cost of surgery to make it so our dog isnt blind for the rest of his life will be about $8,000. We are now down to not enough money to buy groceries for ourselves and still have not gotten our refund check and it is currently the end of March 2024. Almost 2 months of working with this company that has lied to us over and over again to not give us a refund. If you dont want to have to take a company to small claims court, I would suggest finding somewhere else to get a dog.

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      BBB of Detroit & Eastern Michigan

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