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Find a Location

Grand Hotel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Grand Hotel

      286 Grand Avenue Mackinac Island, MI 49757

    • Grand Hotel

      PO Box 286 Mackinac Island, MI 49757-0286

    Business ProfileforGrand Hotel

    Hotels
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Grand Hotel has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Grand Hotel

        286 Grand Avenue Mackinac Island, MI 49757

      • Grand Hotel

        PO Box 286 Mackinac Island, MI 49757-0286

      Location of This Business
      286 Grand Avenue, Mackinac Island, MI 49757
      BBB File Opened:
      11/29/2001
      Additional Contact Information

      Fax Numbers

      • (517) 349-5504
        Primary Fax

      Industry Tip

      BBB Tip: Traveling soon? Shop smart when booking a hotel room

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Larysa H

      1 star

      10/23/2023

      Horrible management! They stole my experience, left me crying and basically said "take a hike". We checked into hotel at 4pm and by 7:30pm still did not have our bags delivered to our room. After 6pm, you must be formal to walk around hotel and eat dinner so this means we have been confined to our room for 1 1/2 hours. I go down to see where our bags are. They "find" the bags and immediately send them to our room. I'm very upset and crying at this point so I ask to speak to the manager. The rudest, most unprofessional person ever. He says "its only 20 minutes late" and he'll give me a $20 credit. What????? I'm obviously not accepting that and he walks away and says come back tomorrow to talk with that manager. I paid you on time. I held up my end of this deal. You took away my experience and you make this my problem some how? Disappointing and disgusting and ZERO consequence to the hotel. Take it or leave it. I'm one person, my voice, my sadness, my feelings do not matter to them and thats sad. I've written a negative review everywhere I can. What else can I do?? Just take it I guess. Plenty of other hotels. This one is a ZERO.

      Local BBB

      BBB of Detroit & Eastern Michigan

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