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Chris Thompson Construction/Foundation Specialists of East Texas

Phone: (903) 724-4387

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/27/2012Problems with Product / Service | Read Complaint Details
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Complaint
Company destroyed section of lawn irrigation system and will not return to repair.
Company contracted to stablize foundation for chimney. Company was paid $2,750 in full on May 5, 2012 even though admission was made the irriagation section was destroyed. Chris Thompson promised to have the system repaired the following week. After numerous calls, he has yet to repair the damage and now will not take my calls any longer.

Desired Settlement
Repair damaged irrigation section or arrange for an irrigation company to complete repairs at his expense.

Business' Initial Response
We did damage 6ft of 1/2 irrigation line. That was not marked.
We had the line, 5 men and a trackhole on the job.
But the contracter. Said not to fix it. Because they did not use it and did not work .
2 weeks then he want us to come back out and fix it.
If the contracter did not say not to fix them. We wood have come back out and fix them
but, I can not shutdown a job. To send men and a trackhole back out to this job for free he did not want to pay charge .
In contract that all line be mark. Before we start .(but. A litte irrigation line. Is a easy fix. Sorry he is not happy .
But the fire place is fix. And not moving if the steel piers were moving we wood be out to fix them

Industry Comparison| Chart

Foundation Contractors, Modular/Mobile Home - Foundation Services, Foundation Repair & House Leveling

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.