Business ProfileforO'Sullivan Moving & Storage Co., Inc.

I called them to get a quote for a move for my mother. I spoke with ***** on the phone and tried to let him know all of what we needed packed and moved. He asked me how many boxes I needed moved and I said I have no idea ( as I'm not a professional mover) and guessed at 50. I don't know if that's a lot or not. I got 2 separate quotes, one for the packing at a range of $1139-1472 and one for moving at a range of $678-962. I politely declined and said it was too much and we'd be going with a different company who gave me a more reasonable quote for packing and moving. Never did they come out to look around and get an estimate or tell me if 50 boxes was too much or not enough. He only offered to call me back when I was at my mother's to get a count. After I declined, they emailed me asking how much I was quoted from the other company and I told them. Then they emailed back saying the other company wasn't licensed and was a "rogue" company and illegal and they were going to steal our stuff. They claimed an estimate of $1800 was reasonable. That *** be for some, but thats not affordable to me. They went on and on about how terrible this other company was and how they were an illegal company and that they were great. I never even told them who the company was. They sent me a link to a mi state police website to check if the company was legit and licensed and it is! They were trying very hard to convince us not to go with the other company and that they were illegal based on a quote alone because it was lower than theirs. I emailed back that they were out of line and unprofessional and even if I had $1800 I wouldn't use them! Who does that?!

Hello, as this is all in writing via email, I simply provided the customer with a link to the ******** ************ website to check to make sure their mover was licensed and insured. I did not say her mover was not licensed because she did not provide me with the name. Therefore, I would have no idea as to the status of their license. Considering there are many "rogue" movers out there that undercut the companies that pay to operate legally and protect the consumer, I will always warn our customers and potential customers of the risks involved in not verifying your movers license. Those rogue movers cannot be insured if they are not licensed to operate, and this makes the customer liable if anyone gets injured on their property. I have also seen hostage situations where a rogue mover has taken off with a customer of our belongings. The risk is very real and most people that are not in our industry are not aware of this. What prompted my email to her with this link is that she emailed us letting us know she received a quote for less than half of what we were quoting her. Generally, thats a big red flag so I gave her the link and told her I would hold onto her estimate while she verified their license. This is a very negative and extreme response for simply trying to help someone protect themselves. In any event, her estimate has been discarded and I will continue to provide resources to our potential customers to protect themselves. I wish her well with her pack and move!

You unjustly started calling the company I'm using a rogue mover without even knowing anything about them or if they're licensed or not. You went straight to bad mouthing them and using scare tactics to dissuade me from using them. Not the way to get new business! Very unprofessional! I'm glad you think you're not expensive but you are to me and my budget. Thars cool if you qant to try and educate people but that's not what you did. Even in upur follow up email youre still calling them rogue movers and ypu know nothing about them. Doesnt feel good when people bad mouth you without knowing you, huh? And If anyone wants to see the emails I'll gladly send them (my email is Melodybusiness80 @gmail DOT com)

Hello, I'm sorry you are misunderstanding my words. I implied that they sound like rogue movers based upon the price being less than half of what we quoted. Generally, (and I have 20 years experience) we see this with "rogue" movers. I became very concerned for you when you informed ** of your alternate estimate. We know our "licensed" competitors and we know that we are very inline with each others rates and our rates are average if not lower than most. That does not mean we are not "expensive" to someone's personal budget, but we are not expensive on average compared to other movers. At this point with such effort in publicly trying to soil our reputation for simply trying to look out for you, I would think the public, and I surely do, *** want to know who this alternate mover is to really know that they are licensed after all of this. Would you mind sharing that information in this platform?