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          Second To None, Inc. has 1 locations, listed below.

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            Business ProfileSecond To None, Inc.

            Market Research
            BBB accredited business

            Contact Information

            3989 Research Park Dr

            Ann Arbor, MI 48108-2219

            Visit Website
            (734) 302-8400

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            2.5/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/8/2019

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Second To None is a brand experience and customer satisfaction measurement firm.  Leading national brands engage with us to measure, understand and improve their customer experience.  Services include omni-channel mystery shopping programs, voice of customer and voice of employee engagement surveys and brand reputation monitoring programs.  We help brands achieve their customer experience potential across their physical and digital customer touchpoints -- on-site, online, over the phone and across social media.  

            Business Details

            Location of This Business
            3989 Research Park Dr, Ann Arbor, MI 48108-2219
            BBB File Opened:
            11/21/1990
            Years in Business:
            34
            Business Started:
            6/26/1989
            Business Started Locally:
            6/26/1989
            Business Incorporated:
            6/26/1989
            Accredited Since:
            2/8/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Second To None
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Additional Contact Information

            Fax Numbers

            • (734) 302-8445
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Did a mystery shop for a company. The report I was to submit did not work correctly. Reached out several times for help on how to enter the information to get paid. The responses to my questions were incorrect and spotty. After back and forth with delays in responses on their end, I was told the report was too late and I could not be paid for my efforts. Finally was connected with a supervisor who has since not reached out to me even then he was specifically cc on the email asking for assistance with this matter. Fraudulent business with lack of support for contractors. Does not answer specific questions when asked how to submit work o a form that does not accept answers.
            Read More
            Read 4 More Complaints

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Trax C

            10/26/2023

            Unwilling to pay attention to shoppers when you send a message. No phone number to call to dispute or clarify. The scheduler rarely respond s to the email( the only way to contact them). They live to penalize you for things you can easily clarify if someone did their actual job there. Terrible company with zero compassion.

            Second To None, Inc. Response

            10/28/2023

            ************** - It is unfortunate that you feel this way, as you've worked with us as an independent contractor for several months and just yesterday, by phone, indicated everything was fine - and that you would remove this negative review. You are welcome to accept or decline the assignments we have to offer. Given it sounds as though you are not pleased with your working relationship with us, we understand that mystery shopping for Second To None might not be the best fit for you. We wish you well! Sincerely, Second To None
            Read 9 More Customer Reviews

            Local BBB

            BBB of Detroit & Eastern Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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