242 Customer Reviews
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Review from Robin J
5 stars09/20/2024
Spoke with Faith and she was very courteous and professional. Walked me through the entire claim process with simplicity and clarity.
America's Preferred Home Warranty, Inc. Response
09/23/2024
Hello *****, Thank you for taking the time to leave ** a great review. Faith is a valued member of our **************** Team, and we are fortunate to have her working with us. Did you know we also have an online ************* This feature allows you to review, track and manage your claims with a click of a button. Explore it here: **********************. Respectfully,Customer Care Support TeamReview from rebecca n
1 star09/16/2024
****************. Says they cover something, then come up with a shady reason it is not covered via 'semantics'. They dont have the consumer best interest .. they are fraud.America's Preferred Home Warranty, Inc. Response
09/20/2024
Hello *******, Thank you for taking the time to leave us a review. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. We would like to make sure that your unit is fully functional and working as it should. Your contractor said that adding refrigerant will not stop the leak, and we are looking to assist with the repair of your heat pump, so that the unit is no longer leaking refrigerant. Adding refrigerant without addressing the leak does not constitute a repair. Respectfully,Customer Care Support TeamReview from Jodee S
5 stars09/10/2024
As a real estate agent, I was extremely pleased with the speed and efficiency that the **** representative ******** assisted me with the warranty needs of my client. I could not have asked for a better experience.America's Preferred Home Warranty, Inc. Response
09/13/2024
Hello *****, Thank you for taking the time to leave ** a positive review. Our **************** Team works extremely hard to provide the highest level of proficiency and professionalism. You can rest assured that they will treat your clients with the same speed and efficiency in the event that they call in for service. Thank you again for the positive review, and for choosing Americas Preferred Home Warranty as your home warranty provider. Respectfully, Customer Care Support TeamReview from Manish S
1 star09/02/2024
Terrible company. I have bad experiences with them since I started with them. Since last 2-3 years, they have rejected all my claims for one reason or another. They continue to find a way to reject, even after agreeing to pay pennies against actual cost. It's scam to grab money and not pay anything for any repairs. I will not recommend to anyone and will cancel my services.America's Preferred Home Warranty, Inc. Response
09/03/2024
Hello ******, Thank you for taking the time to leave us a review. With the information provided, I have been able to review your warranties. I see that we have paid 10 of your filed claims over the past 5 years, and currently, we are awaiting a corrected invoice from your contractor to be able to finalize your current claim. Further information regarding the determination that was made on your claims can be found in the online ************ on our website: **********************. Respectfully,Customer Care Support TeamReview from Jason C
1 star08/24/2024
My well is not working. Have spent an hour trying to reach their claim department and it acts as though they have closed the doors. Is this a scam that takes my money monthly. Have looked up multiple numbers associated with this business and they all hang up. UnrealAmerica's Preferred Home Warranty, Inc. Response
08/26/2024
Hello *****, Thank you for taking the time to leave us a review. We apologize for the difficulty you had when trying to reach us over the weekend to file your claim. It was brought to our attention that our phone provider had a temporary outage; however, the issue has since been resolved. Please contact our **************** Team at ************; they are available 24/7/365 to help you file your claim. We also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here: **********************. Respectfully,Customer Care Support TeamReview from LYNN W
5 stars08/16/2024
******** calmed my nerves and was extremely thorough and helpful!!!America's Preferred Home Warranty, Inc. Response
08/20/2024
Hello ****, Thank you for the wonderful review! It looks like ******** took care of you extremely well during your claim filing process. She is a great asset to us at ****, and we are lucky to have her. Did you know we offer a digital option for fast and easy payment for approved claims? Its reimbursement through ACH. Check out the following link for more information: **********************. Respectfully,Customer Care Support TeamReview from Danielle K
5 stars08/12/2024
******** was very kind and helpful in the process of me submitting my claim!America's Preferred Home Warranty, Inc. Response
08/15/2024
Hello ********, Thank you for taking the time to leave us such a wonderful review! I am pleased to see that ******** was able to assist you with filing your claim. Providing you with the best customer service is our goal, and ******** is an important part of our team. The warranty offers coverage on a wide range of items throughout the home and attached garage that add further value to your warranty. Check out the following link to learn more about the items we cover: **********************. ************************** Support TeamReview from Mikola k
1 star07/29/2024
Thank God the seller paid for this as part of closing - absolutely a waste of money.The customer service reps will ask questions of your tech until they get them to say something that will invalidate the claim. (Basically anything except the exact phrase "wear and tear due to old age" - AND NOTHINGELSE) .If you don't already have this warranty go somewhere else.America's Preferred Home Warranty, Inc. Response
08/02/2024
Hello ******,Thank you for taking the time to submit your review.Per the terms and conditions of the warranty: during a service call, if no covered failure is discovered or repaired, the homeowner is responsible for the entire cost, including labor.Upon review of your account, I see that you had two concealed plumbing claims. The first was not approved because the cause of failure was the improper tightening of the **trap that lead to it leaking. Also, on your snaking claim the technician told us that they were unable to clear the blockage. Therefore, we are unable to assist with these claims.The warranty offers coverage on a wide range of items throughout the home and attached garage that add further value. Check out the following link to learn more about the items we cover: **********************. ************************** Support TeamReview from Jeff B
1 star07/25/2024
Terrible company. They said they won't cover the washer since we purchased it at a different house. Ridiculous.America's Preferred Home Warranty, Inc. Response
08/15/2024
Hello ***, Thank you for taking the time to leave us a review. The warranty terms and conditions advise that Covered Item means those items shown to be covered on the Confirmation Page, which must be:c. Located within the main perimeter of the main foundation of the Covered Home or within an attached garage as of the Contract Start Date. When you opened your claim, you stated it was the dryer that failed, and you advised the **************** Representative that you brought your dryer with you from your previous home. Per the terms and conditions, the dryer is not covered. While we are unable to assist with that issue, our blog is full of useful information that can help you keep your home appliances running well for longer! Check out this short video with refrigerator maintenance tips: **********************. ************************** Support TeamReview from Donald K
5 stars07/09/2024
Very good service! From ******** !! She was extremely informative and polite!America's Preferred Home Warranty, Inc. Response
07/17/2024
Hello ******,Thanks for submitting this awesome review. Im so pleased to see that you enjoyed a 5-star experience thanks to ********* pleasantness, and knowledge of our warranty!Did you know that we also assist our homeowners by providing an online ************* where you can review, track and manage your claims with the click of a button? Explore it here: **********************. ************************** Support Team
Customer Review Rating
3.16/5stars
Average of 242 Customer Reviews
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