Business ProfileforColonial Heating & Cooling

This company was scheduled through ***. Ive had problems with repair companies DTE recommends through the Home Protection Plus Program. Yesterday, a young man from Colonial came to my home because I have gas smells coming from inside my dryer. When he saw that I have a copper line, he said he could not do the repair. He even called his supervisor. I called DTE about the situation and also requested to have a DTE technician come to my home about the gas line. I did this because a few days prior, DTE diagnosed that the gas was coming into the dryer. So they turned off the gas to the dryer and disconnected the line and said to call home protection for a repair. Today, I was supposed to have a senior technician from Colonial, per DTE when they made the appointment yesterday. The same guy that came to my home yesterday called to confirm his arrival. I asked him if he is now allowed to repair the gas dryer with a copper line, and he said he guess so. I then called DTE to see if he is a senior technician and they could not confirm that it was requested yesterday when the appointment was made. I then got a call from the senior technician from Colonial who said he was hesitant about doing the repair because if he brakes the gas line he will be responsible because DTE will not cover it. He then said he would discuss it further with his manager. I called DTE back about the situation and while I was on the phone with a manager from DTE, the manager from Colonial called me. With DTE on hold, I spoke with Colonial and the mgr said no one will be coming to my home because I used swear words at both technicians. This is a lie. I did not and do not swear. I asked him if I could merge the call with DTE and he agreed, repeating the lie. I told the Colonial mgr I agreed to use them because they have an A+ rating with the BBB. He then hung up. DTE apologized for my experience and rescheduled another company. Instead of addressing the gas line he insulted my character.

We follow the utility companys policy to the letter. The issue should be with them not us.