BBB Business Review

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This business is not BBB accredited.

American Laser Skincare

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Phone: (877) 252-2010 24555 Hallwood Ct, Farmington Hills, MI 48335 View Additional Web Addresses ! There is an alert on American Laser Skincare !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

As of November 17, 2014, American Laser Skincare has published the following statement regarding its operational status in all U.S. and Puerto Rico locations.  Better Business Bureau will update this message as details become available from the business.  All complaints filed with BBB against American Laser Skincare will be forwarded to the business or its agent as soon as further arrangements are made to accommodate creditors and clients.

 

The American Laser Skincare team is very sorry to announce the closing of all of our clinics and offices across the U.S. and Puerto Rico. We sincerely regret the impact that these closings may have on our loyal clients, valued employees, and business partners. The entire industry has been affected by the long-running economic downturn, and our company simply could no longer afford to continue operating.

If you are a client with a treatment package that has not yet been completed, please know that we are taking steps to find alternative providers for you as quickly as possible. While we are working toward this end, we ask for your patience. In addition, any American Laser Skincare contracts signed after November 12, 2014, will not be processed; therefore you have not been charged.

We are actively coordinating communication outlets to address your questions and concerns. Current information can be found on www.americanlaser.com, and developing updates will be posted as they occur.

Sincerely,

Your American Laser Skincare Team

Update: 11/24/2014

For General Questions: (877) 715-4455

If you are a client with a medical concern related to a treatment already received please contact the corporate headquarters at (877) 252-9969


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.


Customer Complaints Summary Read complaint details

467 complaints closed with BBB in last 3 years | 330 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 51
Delivery Issues 10
Guarantee/Warranty Issues 7
Problems with Product/Service 381
Total Closed Complaints 467

Customer Reviews Summary Read customer reviews

1 Customer Review on American Laser Skincare
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 07, 2003 Business started: 01/01/2001 in MI Business started locally: 01/01/2001 Business incorporated 01/01/2003 in MI
Type of Entity

Corporation

Business Management
Mr. Richard Morgan, Founder Mr. Steven Straus, CEO
Business Category

Hair Removal - Laser & Electrolysis Skin Care Cellulite Treatment - Endermologie

Business Management

American Laser Centers operates 178 clinics in 14 states and Puerto Rico.

In addition to 13 Michigan clinic locations listed below:

Alabama

1

clinic

Arizona

5

clinics

California

31

clinics

Colorado

6

clinics

Connecticut

2

clinics

Florida

10

clinics

Georgia

3

clinics

Iowa

2

clinics

Illinois

10

clinics

Indiana

2

clinics

Kansas

1

clinic

Louisiana

1

clinic

Massachusetts

9

clinics

Maryland

4

clinics

Minnesota

5

clinics

Missouri

2

clinics

North Carolina

2

clinics

Nevada

1

clinic

New York

20

clinics

Pennsylvania

6

clinics

Puerto Rico

1

clinic

South Carolina

2

clinics

Tennessee

4

clinics

Texas

15

clinics

Utah

4

clinics

Virginia

6

clinics

Washington

7

clinics

Wisconsin

3

clinics

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.