BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Woodland Direct, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Woodland Direct, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 32 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||23|
|Total Closed Complaints||32|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Method(s) of PaymentVisa, MasterCard, Discovery, American Express, Paypal
Refund and Exchange Policy
Woodland Direct’s Return Policy
At Woodland Direct, we want you to buy with confidence. Our Return Policy makes it easy for you to return your product for a FULL REFUND for any reason. We ask only that you pay for the return shipping. Here’s how easy it is:
- Simply file a case via email or phone with our Customer Service Department within 30 days of receiving your item . (email firstname.lastname@example.org or call 1.800.919.1904)
- We will issue you a Return Authorization number that will be used to track your return.
- Once you have shipped the item back to us and we have inspected it and found it to be in new/unused condition we will issue you a full refund. There are no restocking fees or other charges.
When making any home improvement, the BBB suggests that you obtain all terms of the contract in writing, including, but not limited to: dates when the project is to be started and completed; warranties and guarantees regarding the product and workmanship; and any other terms that you want expressed with the manner in which the job is to be performed.