BBB Business Review

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This business is not BBB accredited.

GreenHome Energy Specialists, LLC

Phone: (586) 741-5953 View Additional Phone Numbers 37895 S Groesbeck Hwy, Clinton Twp, MI 48036 View Additional Email Addresses http://www.greenhomeenergyspecialists.com


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BBB Accreditation

On 9/24/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 5A. Fulfill contracts signed and agreements reached.
  • 5B. Honor representations by correcting mistakes as quickly as possible.
  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  • 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
  • 8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Green Home Energy Specialist was a BBB Accredited Business for one year but continues to display the BBB logo on its website.  Use of the BBB logo is reserved for current BBB Accredited Businesses.  BBB sent two letters to Green Home Energy Specialist, requesting that the logo be removed from the company website and any other advertising or marketing materials.  The business did not respond.  The Council of Better Business Bureaus considers the unauthorized use of any of BBB trademarks to be a major violation of BBB advertising standards,.  The business's BBB rating would have been revised to an F rating, but the business was already rated F due to complaints to which the business did not respond. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for GreenHome Energy Specialists, LLC include:

  • 19 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for GreenHome Energy Specialists, LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

0 Customer Reviews on GreenHome Energy Specialists, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 12, 2013 Business started: 09/19/2012
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Licensing & Regulatory Affairs (f/k/a Department of Labor and Economic Growth)
P.O. Box 30018, Lansing MI 48909
Phone Number: (517) 241-9288

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kevin Harrow Jr., Owner
Contact Information
Principal: Mr. Kevin Harrow Jr., Owner
Business Category

Energy Conservation Products & Services Energy Audits Kitchen & Bath - Design & Remodeling Kitchen Remodeling Gutters & Downspouts Contractors - Gutters Siding Contractors Storm Windows & Doors Doors Doors - Commercial Roofing Contractors Contractor - Insulation Construction & Remodeling Services

Industry Tips
Contracts Home Improvement Comment
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.