54 Customer Reviews
Review from John K
1 star09/04/2024
Stay away from same monthly payment plan they will not bill you for a month and then bill you for the previous month. Good thing I had money saved expecting something wrong. And, they won't even give you a solution for their mistake and said they can only say sorry. Ya, sorry company.Review from Lauri z
5 stars08/22/2024
Smelled gas yesterday and called consumers! First ****** was here very quickly . Had to call in a crew and welder. Couldnt have been happier with our encounter with them. Friendly , skilled group. Kept us informed with everything they were doing. Had to dig up our road and replace copper pipes. Long day for this crew, never got out of here until midnight! Thanks again!!Review from KC C
1 star08/15/2024
Absolutely horrible customer service, they are rude and unapologetic. They also have huge security issues. Most of the operators do not follow the proper procedure for verifying customer information and ensuring security.Review from Robert F
1 star08/01/2024
I been paying 400$ a month. My payment plan was 300. Now, they want 1400 $$$ How is this right?! They are stealing fraud!! How is this legal? I paid more than my monthly payments? This not right. We only have consumers as an option considering we live in a rural areaReview from Anthony B
1 star07/26/2024
Awful across the board. They are operating a monopoly that enables them to get away with anything. Dear Consumer's,You have been having countless issues with service lines to wrong apartment,People getting bills that are not theirs, and continuously needed to send out teams to inspect electrical service to verify. This is the lux of sag, in Saginaw btw. Not alone here. Hoping to get everyone out here to file a complaint. Your business needs a federal investigation for fraud.Review from Zillah M
1 star07/25/2024
Total harassment for me to sign up for energy savings my daughter accidentally clicked on for my property. I have asked them by text, email and phone to stop contacting me, and they persist with multiple agents and multiple numbers from various locations. Bullies.Review from Pissed C
1 star06/25/2024
Twice in a week no power. This company is garbage and 1 star is still to high heck even negative 5 stars would be too high for this garbage ghetto power company. If it rains no power if it gets too hot no power. Next place I go to won't have them I'm making **** sure of it. Worst power company ever. I've been all over the country but this is by far the worst experience everReview from Deon B
1 star06/21/2024
I have been trying to use my appliance service plan. Every time I call phone hangs up. I am paying for a service I cant use. This is a scam !Review from paulina c
1 star06/07/2024
My appliance service plan stopped appearing on my bill ... after 2 months I realized it due to my bills seemed a bit low .... SURE ENOUGH they were NOT billing me for ***************** Plan. When I called and WAITED on hold while Ms. ******* "looked into it" for almost 25 minutes, she came back and said "you're good; you are covered" ... I argued that NO I wasn't ...if I'm not paying for past 2 months, wouldn't that be a GIANT LOOPHOLE for Consumers to use to NOT cover an appliance breakdown?????? Grrrrrr. .. Then she left again, leaving me on hold, only to come back to inform me that "customer care" would call me back. HUH??? I said that I wanted it resolved today since in my view, I am NOT covered. So she then unceremoniously put me back on hold - for what, I am not sure ...................Review from Sarah S
1 star05/19/2024
Double billed me, took me off my shut off protection plan after 17 months of being on it, AND send me a shut off notice, all in a matter of 2 days worth of mail! By far the WORST energy company around, yet they still get away with it daily! Let's not forget to mention the $2.99 fee they now have for paying with a card. Keep on stealing money consumers!
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