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Find a Location

Golling Chrysler Dodge Jeep Ram, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGolling Chrysler Dodge Jeep Ram, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2013

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Sell and service all Chrysler Dodge Jeep Rams Fiat Alfa brands.

    Products & Services

    Chrysler, Dodge, Jeep, Ram

    Business Details

    This is a multi-location business.

    Find a Location

    Golling Chrysler Dodge Jeep Ram, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2405 S. Telegraph, Bloomfield Hills, MI 48302-0256
      BBB File Opened:
      7/2/1997
      Years in Business:
      39
      Business Started:
      1/1/1985
      Business Incorporated:
      8/25/1983
      Accredited Since:
      11/1/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Golling Fiat
      Business Management
      • Mr. Joe Ellsasser, General Manager
      Contact Information

      Customer Contact

      • Mr. Joe Ellsasser, General Manager
      Additional Contact Information

      Fax Numbers

      • (248) 972-0798
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ken A

      1 star

      09/06/2023

      Received x98 warranty extension 15yr/150k in the mail asking us to bring in our 2016 Caravan in for repair if we experience issues w/ our doors not opening. Weve purchased 2 new vehicles from Golling in West Bloom field dealer, so we went here for our repair, which was covered under x98 warranty. Either they misdiagnosed the problem or just didnt want to do the repair-charged us $155 for the diagnosis. ********************************* (service advisor) repairman *********************** claimed it was the latch and not the covered warranty repair. We were told $982 would be needed for the latch repair then the actuator would be covered under warranty because they couldnt open the doors. We went to order the part from Mopar & found out the **************** come as a unit. Went back to the dealership and they are selling them for $155. Seemed odd the part cost the exact amount we paid for telling us the misdiagnosis. So we called customer service for help-told us to just take the Caravan to another dealership and theyd help us get our refund if they misdiagnosed the repair. *************** ************************* @Golling also assured ** a refund after the repairs were done at another dealership and actually covered under the x98 warranty. Returned with all of my proof after the repairs and both doors working-didnt give me the refund. **************** told me we cant make them pay you. Its Not about the money or lies-its more about lack of accountability and disrespect for customers plus our time. How do the people that work for Golling sleep at night knowing that kids can get trapped in these vans that they are misdiagnosing but taking peoples money then turning them away. The Latch and Actuator work and sold as one unit. Thats like selling a battery without battery terminals. I wish the company would do more than just extend the warranty to 15years 150k miles. I wish the company would certify certain dealerships that can properly diagnose these doors & really want to help fix the problem.

      Golling Chrysler Dodge Jeep Ram, Inc. Response

      09/07/2023

        We had already reached out to the customer before receiving this. We had offered the customer to bring the vehicle back in for us to recheck the vehicle since it was back in Feb of ************************************************************** to us and took it somewhere else. We never lied to the customer and explained that to him and gave proof to him that the latch can be sold separately from the actuator and vice versa.  We as a goodwill gesture, would refund him his diagnosis charge from back in Feb of 2022 of $155.00. We sent the customer a copy of the check and the check went out in today's mail 9/7/2023. The customer says we resolved this to his satisfaction.

       

      Thanks ****

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