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Find a Location

ACN has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ACN

      1000 Progress Pl Concord, NC 28025-2449

      BBB Accredited Business
    • Excel Communications

      7720 N. Taylor Rd McAllen, TX 78504

    • ACN

      P.O. Box 519 Marquette, MI 49855

    • ACN

      P.O. Box 79001 Detroit, MI 48279

    • ACN

      32991 Hamilton Court ACN Consumer Affairs Farmington Hills, MI 48334

    Business ProfileforACN

    Telephones
    Looking for more information? Access the headquarters listing for ACN
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    3.19/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 31 Customer Reviews

    Customer Complaints

    41 complaints closed in last 3 years

    16 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    According to the company, it markets long-distance, internet, wireless, satellite, and other telecommunications services throughout the United States to business and residential customers. Also, digital phone service with video operating on company's own network. As of May, 1994, the company has a network of approximately 17,000 Independent Sales Representatives. Some 38 Independent Sales Offices have been established around the country utilizing a cooperative marketing concept. The company supports the sales force with regional and national trainings. According to the company, ACN affiliated with LCI International in January, 1993. LCI International is a worldwide facilities based telecommunications company providing long distance and other telecommunications services to the business and residential markets.

    Business Details

    Location of This Business
    32991 Hamilton Court ACN Consumer Affairs, Farmington Hills, MI 48334
    Headquarters
    1000 Progress Pl, Concord, NC 28025-2449
    BBB File Opened:
    11/19/1992
    Business Started:
    1/1/1993
    Business Started Locally:
    11/1/1992
    Business Incorporated:
    3/20/2000
    Type of Entity:
    Corporation
    Number of Employees:
    193
    Alternate Business Name
    • American Communications Network, Inc.
    • A C N, Inc.
    • Liza Lezotte, Legal Department
    • ACN Communications Services Inc.
    • ACN Communication Services Inc.
    • ACN Communication Services, Inc.
    • ACN Communications Services
    • American Communication Network, Inc.
    • ACN Energy, Inc.
    Contact Information

    Principal

    • Consumer Affairs

    Customer Contact

    • Mr. Gregory Provenzano, President
    • Ms. Julie Mueller, Legal Counsel
    • Ms. Linda Keeley, Consumer Affairs Analyst
    • Consumer Affairs
    • Mr. Douglas Schmidt, Customer Service Specialist
    • Mr. Rex Liu
    • Mr. Regulatory Team
    Additional Contact Information

    Fax Numbers

    • (248) 489-5917
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Local BBB

    BBB of Detroit & Eastern Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

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