3 Customer Reviews
Review from Samem A
1 star04/23/2024
The charged me a 140 dollars for front wheel alignment and vehicle still pulls to the left when I went back they wanted more money to align it correctly !!! Just took my money and left me with a vehicle barely aligned!! 2007 Buick rainierReview from Kristin G
1 star12/02/2023
I went here because I was in a bind. At first I thought this place was awesome.I was a first time car buyer. I didnt have time to look around. I own a business and my old car went down indefinitely.I put $7,000 down and it didnt make a dent in anything. Because of all the crazy fees.The finance manager talked me into getting tire protection for $60 a month. Which I NEVER used. He told me I could cancel. I had to jump through hoops 2 years later (now) just to get to the right person to cancel. (Which ended up being the same guy) everyone acted like they had no idea what I was talking about until I called my auto financing company. They refunded me $700 something dollars because of my mileage.How does that make sense? I have to pay for something Ive already paid $60 a month for, for two years.. and never used.And youre only giving me $700? Thats like a ***** difference.This is such a scam. And such learning experience.Its the principal. Really. I would give this place 0 stars.
Serra Chevrolet Sterling Heights Response
12/06/2023
******* - Out Used Car Manager ************************* has been trying to reach you and unfortunately has been unsuccessful. At your convenience, please reach out to him at ************ so he can discuss this with you, thank you.Review from R. C.
1 star04/29/2022
I purchased a 2020 Chevrolet Silverado, they changed me $4,000.00. For the extended warranty plan. When just 2 months ago I gonna purchase the same Silverado in another color and Warranty price was HALF the ********* have paperwork to prove it.!!!Serra Chevrolet Sterling Heights Response
04/29/2022
***,Although you had agreed to the price at the time of purchase including signing paperwork and taking delivery, our team went above and beyond by putting together solutions such as the ability to cancel the warranty for a full refund or the option of changing to an alternative warranty coverage. We understand you wanted time to think about all of the available options and are disappointed you were not happy with our teams eagerness to work with you to ensure your satisfaction. When you come to a decision, please reach out so we able to move forward as necessary. Thank you, and we look forward to hearing from you soon.Customer Response
04/30/2022
Cancel warranty for full refund
Customer Review Rating
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