Customer ReviewsforNhance

We had our cabinets "restained" by Nhance company. The gentleman and his son work very hard on this and the cabinets looked great at first.....we were promised the finish was very durable but the finish is actually very fragile and will scratch very easily. The color of the stain is great but another step is really needed to protect the finish.......I have requested a visit for this company to come back so we will see if they stand behind their work.****

Do not use Nhance. Paint does not hold up. If the franchise you used goes out of business, there is no warranty. Total scam. You'd be better off painting yourself or hiring a local company to paint. Terrible customer service and an actual scam. I wish I could give zero stars.

I am an Interior Designer specializing in Kitchens/Baths. NHance was hired to reface a kitchen island for my client. The first issue was that the franchise was sold in between the quote and the work, with no mention to me on the change of primary contact, management or crew. I'll be succinct in the issues that then followed: Within 1 week paint chipping, wearing off edges, wiping off with a paper towel, texture issues. Installers cracked one of the dishwasher panels in installation and said nothing leaving my client to find it. They replaced 5pc drawer fronts with slab drawer fronts, and the documentation and communication was non-existent so it slipped by my awareness. Since I did not catch it, I take some responsibility and we split the cost to put 5pc on. They agree to come back for touch **** Client tells them dishwasher is broken, make sure it doesn't turn on. It accidentally gets turned on and floods into the basement ceiling and client has to repair ceiling. They took no accountability. This is where I should have asked for their insurance info - but we let it go b/c it was an accident. Client decides to replace dishwashers now needing different sized panels. The panels get ordered, show up in the wrong size, have to be ordered again. Then a cabinet door at the sink just falls off. Ask them to reattach. (Never got reattached.) D/W panels get installed by asst. ******* who is irritated, client asks for install of pulls on rest of island. Pulls get installed crooked, with screws sticking out and no project clean up, admits island needs to be re-done. At this point we don't want them touching anything. Owner will not refund any money, and refuses to replace the drawer front that has a pull installed crooked, tells us to have it fixed. Clearly quality and customer service is awful. I had used *************************'s before w/ previous owner - not a problem. New ownership and crew are clearly the problem. DO NOT waste your patience and money with them.

My husband and I wanted to update our kitchen, however we had a budget and called NHance to try to save. After the bid and down payment of $3900.00 to ****, we scheduled a date for the work to begin. On 8/29/2022 two gentlemen came to start the work. One young man started telling my husband that my husband needed to buy wood pieces and add to the cupboards so they will have a smooth *************. We were unaware that we had to do any of this work prior, but the gentleman said, "I don't get paid enough...I'******************* not a *********". On day two the gentlemen returned to spray paint. The gentleman was not happy that my husband did not do what he ordered him to, so many words were exchanged, and the two workers left. They did leave the cupboard doors and hinges on our porch. I called **** to explain our side. I did tell ****, "There are two sides to every story". I did ask **** if someone else be able to finish the work, however **** did apologize, but said he did not have time he was on his way to another appointment, unfortunately he did not try to hear or resolve this issue. In the meantime, we, my husband and I are painting and replacing our doors on our own. My husband is 68 and I am 67. We are requesting a partial refund.