Business ProfileforThe Source H2O

I have a home in Colorado and bought a water Softner system. Very expensive but it works. Source H20 comes annually and services our unit. We bought a house in ********** ******* and the owners mother said they had a branch down in ** and would take care of **. I bought another unit and they sent someone from colorado to put it in around July August. We didnt get to ******* until November and my husband turned it on and it didnt work. We called source H20 and they said we would have to call a technician. I said I thought you had employees down in **. They lied. I had to pay a technician from a company in *******. He came out said the signer needed replaced. Source H2O sent the part and I had to pay the guy to put it in. The unit still didnt work. I called them again and they said have a technician call us and they sent another part. The technician told me the unit wasnt going to work. The system was not going to work. I called the owner and he said he would get with the technician this dragged on for two weeks. The technician finally spoke to the owner and he sent another part. The technician came back out and took pictures and sent to the owner. The part did not fix it. Mean while I have had to pay the technician every time he has came out and I have never been reimbursed! At this point I just want my money back. They lied said they had a branch down in *******. I would never had bought a unit from them if they didnt have service people in *******. Can someone please help. .