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Find a Location

OnPoint Urgent Care has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • OnPoint Urgent Care

      10120 E Dry Creek Rd Ste 101 Englewood, CO 80112-2772

    • OnPoint Urgent Care

      9695 S Yosemite St Ste 150 Lone Tree, CO 80124-2891

    • OnPoint Urgent Care

      9205 S Broadway Highlands Ranch, CO 80129-5631

    • OnPoint Urgent Care

      24300 E Smoky Hill Rd Unit 120 Aurora, CO 80016-1387

    Business ProfileforOnPoint Urgent Care

    Urgent Care Clinic
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    OnPoint Urgent Care offers acute healthcare services; X-ray; COVID, cold and flu; UTI; laceration repair

    Business Details

    This is a multi-location business.

    Find a Location

    OnPoint Urgent Care has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • OnPoint Urgent Care

        10120 E Dry Creek Rd Ste 101 Englewood, CO 80112-2772

      • OnPoint Urgent Care

        9695 S Yosemite St Ste 150 Lone Tree, CO 80124-2891

      • OnPoint Urgent Care

        9205 S Broadway Highlands Ranch, CO 80129-5631

      • OnPoint Urgent Care

        24300 E Smoky Hill Rd Unit 120 Aurora, CO 80016-1387

      Location of This Business
      10120 E Dry Creek Rd Ste 101, Englewood, CO 80112-2772
      BBB File Opened:
      12/23/2011
      Years in Business:
      15
      Business Started:
      12/24/2008
      Business Started Locally:
      12/24/2008
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • PAHS OnPoint Urgent Care
      • PAHS/OnPoint Urgent Care, LLC
      Hours of Operation

      Primary

      M:
      8:00 AM - 7:00 PM
      T:
      8:00 AM - 7:00 PM
      W:
      8:00 AM - 7:00 PM
      Th:
      8:00 AM - 7:00 PM
      F:
      8:00 AM - 7:00 PM
      Sa:
      8:00 AM - 7:00 PM
      Su:
      8:00 AM - 7:00 PM
      Business Management
      • Ms. Annette Smith, Executive Director of Operations
      Contact Information

      Principal

      • Ms. Annette Smith, Executive Director of Operations

      Customer Contact

      • Ms. Annette Smith, Executive Director of Operations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/14/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I received an email from OnPoint Urgent Care, September 7th, 2023. Stating they were refunding me $60, per my insurance company, from a date of service 11/22. I called them on Sept 7th and spoke with a billing rep, telling them the bank account they were crediting the account too, was closed. ******* took the new account information, stating it would be done by Monday, September 11th. As of this writing, there has been no credit, no response from them. When I try calling the phone has me waiting, then disconnects after 15 minutes I wasted 45 minutes yesterday and 45 minutes today. No response via email either.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sera T

      1 star

      05/03/2022

      Nurse ******* gave my daughter a ****** nose from doing a flu test. Definitely not kid friendly and not an urgent care I would recommend to anyone because of *******. My daughter was crying after the first swab holding her nose saying how much it was hurting. ******* asked me if she needed to go get assistance to hold her down. I said "oh, my goodness her nose is bleeding!!" ******* responded with "it happens and probably because she is hot and not feeling well." Testing for flu, covid19, strep should not be putting you in that much pain. This was not my daughter's first test. She's had multiple testing done. But, this was the first test that gave her a ****** nose from the nurse shoving the swab roughly all the way up her nose, further than it should have gone. I was in the room fifteen minutes afterwards to get my daughter to stop bleeding. She bled all of my shirt as well.

      Local BBB

      BBB Great West + Pacific

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