BBB Business Review

Text Sizesmall medium large

Click for BBB Rating on Comcast Cable Communications

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comcast Cable Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Comcast Cable Communications. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for Comcast Cable Communications.

Additional Information

BBB file opened: March 20, 1998 Business started: 10/25/2000 Business started locally: 10/25/2000
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

To view the registration of a business with the Colorado Secretary of State click below:

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kerry Wilkinson, Escalations Supervisor Mr. Jay Dirkmaat, Vice President/General Manager of Business Service Ms. Royace Durham, Customer Service Comcast Corporate Escalations Team Mr. Richard Jennings, Vice President/General Manager North Denver Metro Mr. Michael Martellaro, Director of Sales Mr. Karl Ossentjuk, VP/GM of Business Services Ms. Cindy Parsons, Vice President Public Relations Ms. Linda Sandoval, Customer Service Ms. Mary Spillane, Public Relations & Community Investments Manager Mr. Mike Trueblood, Vice President/General Manager North Denver Metro Ms. Vernice York, Customer Relations
Contact Information
Customer Contact: Comcast Corporate Escalations Team
Principal: Ms. Kerry Wilkinson, Escalations Supervisor
Business Category

Television - Cable, CATV & Satellite Computers - Networks Internet Services Business Services - General Telephone Communications Telephone Service - Long Distance

Alternate Business Names
Comcast Comcast Business Class
Industry Tips
Choosing an Internet Provider Internet Business Opportunity Advice

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.