Business ProfileforSafe Splash Swim School

I called to cancel my daughters swim class back in October of 2022. I spoke to a man who said the class would be canceled and the he could not guarantee my spot for the spring, and to call again in the spring to find out. At NO time was I informed about any paperwork needing to be completed. My wife was then charged $100 fees in November, December, January, and February. When I called again January 22nd, to inquire about why we were still getting charged monthly for something we cancelled in October, I was told there was no paperwork filled out and was emailed a form to fill out and return via email. I did it on the same day and received a confirmation email saying it was received and will be brought to the attention of the billing department for a refund. Weeks later, we never heard anything and I called again in February. I requested a direct cal from the owner ****, however I was I formed she does not handle customer phone calls. I wanted to speak to her I. Regards to my issues and got no response. In addition, I attempted to reach out to her directly via ********* but my message was never received/responded to. Today, I get an email saying simply we apologize for the error regarding your tuition. Attached was a copy of an $80 reimbursement. So basically, Ripples is admitting that there was an error in the tuition billing, yet they feel that the compensation should be $80! We have paid $100 for the months of November, and December, and $80 for **** and February ($360) when my daughters last day of attending was in October 2022. ******* then ridiculously plus the figure of $80 out of their swimming pool and thinks that all is well. I have done my part to rectify this situation and would like the BBB to step in. Ripples is lacking in customer service as stated by their own staff. The owner **** does not handle customer issues. After several phone calls over the course of months, Im done trying to get results on my own. Very poor management, what a shame.