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          Find a Location

          Mountain Mist Pool & Spa of Longmont has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMountain Mist Pool & Spa of Longmont

            Hot Tub Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1240 Ken Pratt Blvd Ste 4

            Longmont, CO 80501-6300

            Visit Website
            (303) 772-1125

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/19/2013

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            Spas, Swim Spas, Saunas, Splash Superpools, Hot Tub Service and Repair

            Business Details

            This is a multi-location business.

            Find a Location

            Mountain Mist Pool & Spa of Longmont has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1240 Ken Pratt Blvd Ste 4, Longmont, CO 80501-6300
              BBB File Opened:
              9/24/2004
              Years in Business:
              12
              Business Started:
              4/1/2012
              Business Incorporated:
              3/26/2012
              Accredited Since:
              12/19/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Bear Naked Hot Tub Co.
              • Mountain Mist Pool & Spa in Greeley
              Business Management
              • Mr. Tyler Smith, Owner
              • Ms. Jill Smith, Co-Owner
              Contact Information

              Principal

              • Mr. Tyler Smith, Owner

              Customer Contact

              • Mr. Tyler Smith, Owner
              Additional Contact Information

              Fax Numbers

              • (303) 772-2058
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/20/2021

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Purchased a Vita Envie Spa (serial # ************) along with a Covana spa cover from Mountain Mist (MM) located in Longmont, Colorado on 5/6/21 (see enclosed sales receipt). Installation performed by MM personnel at my home on 8/5/21. The installation personnel stripped two of the mounting screws that attach right front Covana support leg (when looking at the unit) to the Covana top itself. As a result, the bracket has a gap which is prohibited in the manufacturer's installation and maintenance manual (see enclosed pictures). MM has been telling us since the installation date that they would order and replace the screws free of charge since it was their error, however, no resolution to date.

              *** attachment redacted by BBB staff ***
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Terri G

              02/26/2024

              Mountain Mist is one of the worst companies I have ever dealt with. They care nothing about the customer, are unprofessional, unreliable, incompetent, and incommunicative. And the owner is an obnoxious bully.I paid $150 for them to check a **************** in my hot tub. They couldn't figure out the leak & didn't have replacement diverters. They left promising they would call back re both. They never did. I called repeatedly for weeks, then months, trying to get the diagnosis & an explanation for a fix. They never returned a call.I got another company who diagnosed & fixed everything on the spot in less than an hour. I asked MM for a refund & was told the owner ***** would call back the next day. He never did. I waited a week, called again, he answered the ********* started to explain what happened. He cut me off, said (yelled), among other things, I didnt call you bc I was busy. I know why youre calling. I dont work for free and Im not eating the $150 and hung up on ****** never rec them to anyone for a hot tub or service.

              Local BBB

              BBB Great West + Pacific

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