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BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HomeAdvisor meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HomeAdvisor include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 863 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

863 complaints closed with BBB in last 3 years | 413 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 313
Billing/Collection Issues 159
Delivery Issues 36
Guarantee/Warranty Issues 13
Problems with Product/Service 342
Total Closed Complaints 863

Customer Reviews Summary Read customer reviews

166 Customer Reviews on HomeAdvisor
Customer Experience Total Customer Reviews
Positive Experience 54
Neutral Experience 2
Negative Experience 110
Total Customer Reviews 166

Additional Information

BBB file opened: April 28, 2000 Business started: 02/26/1999 Business started locally: 02/26/1999 Business incorporated 02/26/1999 in DE
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Mr. Matt Zurcher, SVP, Operations Ms. Melissa Brown, Director - Customer Care Mr. Sean Miller, Director - Customer Care
Contact Information
Customer Contact: Ms. Melissa Brown, Director - Customer Care
Principal: Mr. Matt Zurcher, SVP, Operations
Business Category

Referral - Contractor

Alternate Business Names
HomeAdvisor.com
Additional Information

HomeAdvisor encourages consumers to contact their designated customer relations contact, Melissa Brown, at her email address Mbrown@homeadvisor.com prior to filing a complaint through our office. The business has stated that they are dedicated to resolving consumer complaints.


Customer Review Rating plus BBB Rating Summary

HomeAdvisor has received 4.12 out of 5 stars based on 166 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.