Business ProfileforUnited Dominion Realty Trust

This was truly one of the most frustrating, unsatisfactory, and traumatic experiences I've had in my adult life. From the start, things went downhill fast. The onsite intern was belligerently intoxicated in the office when I arrived for a tour, and he discussed my approval right in front of his ***** who was snacking away like it was a casual hangout. This intern couldnt assist me with a unit transfer or anything beyond handing my ID back, giving me a map, and telling me to go look around myself because he closed at 5:30. Dealing with UDRs corporate office was an even bigger nightmare. After sending three emails through their platform, countless emails to their Welcome Home email, and numerous text messages, I was left on hold for days without any resolution. I wanted a specific apartment for an immediate move-in at the best rate listed on their website three days in row (Saturday, Sunday, and Monday), but I didnt get a call until Wednesday. When someone finally reached out, they werent any help either (another leasing consultant in ********). They had to contact their pricing department and then had the nerve to ask me for screenshots of their own website to prove the pricing. They refused to share their pricing with me, repeatedly requesting I complete my ID and selfie upload before giving me any information. I spent a week literally begging for someone to call me, respond to my emails, anything. I needed to move and wanted to take advantage of the best rate offered when I first reached out. The fact that I emailed the corporate office three times and the only person who responded was a leasing consultant in ********, who couldnt help me at all, is absurd. I feel there is absolutely a fair housing violation here. I cannot believe this is UDRs standard, and I cannot believe this is the new human standard: poor customer service, an indifferent attitude, and a dismissive you can cancel your application and well refund the $500 you spent to apply.