Business ProfileforLCM Property Management Inc

The property management company (LCM) of my rental property has engaged in predatory practices with consumer finances related to their payment vendor they use for payments of the *** fee. A payment of the *** fee initially rejected in my account due to insufficient funds then the payment vendor charged my account for the $20 *** fee. When I ended up paying the missed *** payment through the property management site, I only paid the missed *** payment since I had already been charged the *** fee in my account (and the $20 was taken out). LCM reached out claiming that I had not paid the $20 *** fee yet and I told them the fee had already been taken out of my bank account and I provided them a copy of my bank statement showing the $20 fee was taken from my account. They claimed the payment was not showing on their ledger from the payment vendor even though they could see the fee was taken from my account. There was lots of back and forth to try to explain that I had already paid the fee and I would not double pay, explaining that this was an issue with their payment vendor and they need to contact them for a reason why their ledger wasn't showing my payment. I contacted my bank and confirmed with them the payment was in fact taken from my account which I explained to them. But LCM refused to contact their payment vendor and made me double pay for the *** fee. It was extremely unprofessional and they were instituting predatory practices by not trying to resolve the issue with their own payment vendor and instead ignoring my bank statement and glossing over the fact that it had already been taken from my account and making me pay the same fee twice. I stopped emailing them after awhile because it was very clear they were not going to try to resolve the issue on their end, even though it was their own payment vendor that was causing the problem.