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Find a Location

Zynex Medical, Inc. has 1 locations, listed below.

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    Business ProfileforZynex Medical, Inc.

    Medical Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.1/5stars

    Average of 356 Customer Reviews

    Customer Complaints

    200 complaints closed in last 3 years

    75 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/15/2010

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    9655 Maroon Cir, Englewood, CO 80112-5914
    BBB File Opened:
    3/15/2002
    Years in Business:
    28
    Business Started:
    2/1/1996
    Business Started Locally:
    2/1/1996
    Accredited Since:
    10/15/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Zynex, Inc.
    • Zynex Monitoring Solutions, Inc.
    • Zynex NeuroDiagnostics, Inc.
    • Zynex Europe, ApS
    Business Management
    • Mr. Thomas Sandgaard, CEO
    • Ms. Thao Le, Vice President of Reimbursement
    • Ms. Anna Lucsok, COO
    Contact Information

    Principal

    • Mr. Thomas Sandgaard, CEO
    • Ms. Thao Le, Vice President of Reimbursement
    • Ms. Anna Lucsok, COO

    Customer Contact

    • Mr. Thomas Sandgaard, CEO
    • Ms. Thao Le, Vice President of Reimbursement
    Additional Contact Information

    Fax Numbers

    • (800) 495-6695
      Primary Fax

    Customer Complaints

    200 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I have spent over eight hours on hold with this company over the past two months trying to pay a bill from 2020. I have heard nothing from this company until about two months ago, claiming that I owe them money. Every time I call too pay the bill they tell me that billing is receiving an unusually high number of calls, and ask me if I would like to request a callback. I have yet to receive a call back. When I ask to speak to a supervisor I am told that there are none available. When I ask for an employee Identification number half of them tell me they tell me they are not able to give it to me. Now I am getting letters from them stating that they are turning my file over to a debt collector.
    Read More

    Customer Reviews

    356 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark C

    5 stars

    05/04/2024

    They actually feel like they care about the people who use their products

    Zynex Medical, Inc. Response

    05/06/2024

    Dear Patient,

    We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your valuable feedback and review. Your input is incredibly important to us, and we truly appreciate your time and effort in sharing your thoughts. Your feedback helps us understand how we can improve and provide an even better experience for our customers.


    Additionally, your review plays a significant role in helping others make informed decisions about our offerings.Your words have the power to inspire trust and confidence in our brand, and we are grateful for your support in spreading the word about your positive experience. If there is anything else you would like to share or if you have any further suggestions, please feel free to reach out. We are always here to listen and assist you in any way we can.


    Once again, thank you for your feedback and review. Your contribution is invaluable to us, and we are committed to continuously improving based on your insights.


    Wishing you all the best and looking forward to serving you again in the future!

    Warm regards,
    Patient Support Team

    Local BBB

    BBB Great West + Pacific

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