Business ProfileforCutarelli Vision

On January 22nd 2024, I was informed by the Refractive Coordinator, ***************************, that the financing options would only involve soft credit pulls, which would not impact my credit score. Based on this assurance, She proceeded with the credit check. Contrarily, I was immediately notified of a hard credit inquiry, which can indeed affect my credit score.When I raised my concerns about the hard inquiry, ******************** initially suggested that I reconsider the surgery itself rather than addressing the incorrect credit check process she had assured me of. However, after some discussion, she did contact the lender, who confirmed that they indeed perform hard inquiries. No apology was offered at that time for the misinformation or the impact it had on my credit score.Following this, I emailed ************* who scheduled my consultation to express my concerns and received a voicemail from ******************** apologizing and providing information about the upcoming surgery. While I acknowledge the apology made in the voicemail, this does not rectify the misleading information regarding credit inquiries or the subsequent handling of my personal financial data.Moreover, despite being asked to email sensitive information, which was then printed for their files, I was later told that Cutarelli Vision does not keep such information on file for my protection. This contradictory stance on data handling further exacerbates my concerns. Cutarelli Vision cancelled my surgery due to "medical reasons" despite being told I was an ideal candidate. This cancelation occurred only after I expressed concerns about ***************************. The lack of transparency and proper communication is unacceptable. I request the BBB's assistance in seeking a proper resolution to this matter, which should include a formal apology from Cutarelli Vision, confirmation of secure handling of my personal information, and most importantly, an actionable solution to remove the unauthorized hard inquiry from my credit report.