Business ProfileforRise Broadband

3/17/2024 We were charged an additional $60.00 for Data Overage. This is the first time we have ever been charged for this. We have been a customer for years and on the same plan. My wife called find out what this unexplained charge was Rise talked her into a "higher speed plan" that not only costs more but they say has ***************** The charge is just a way to get you to call in to customer service so you will change your plan. I called the next day within 72 hours to change back and was told I was too late to get my old plan back. When I asked for a copy of the contract that on my bill stated 03/15/24 -04/14/24 Service Period that I was paying they could not give me a copy. My bill states I am being billed under a "res 15 mb - 2 yr contract that Rise Broadband is unable to give me a copy of. I demand a copy of my contract that I was billed under for billing period of 03/15/24 -04/14/24. The $60.00 supposed data overage charge that my wife called on was a ploy to get the customer to call in to complain. When she did they talked her into changing plans. Furthermore we were never charged for any equipment rental before. I am now being charged rental for a 15 year old dish on the roof. My bill states I am on a Res 15mb - 2yr contract. I would like to see a copy of the contract we are currently billed for to check find out if it's unlimited. Like to see why suddenly after all these years we get an overage charge.After all these years treating their long time customers since they were dinky, based in like Provo, treating us like gum on their shoe makes me sick.