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Find a Location

Heritage Inn has 1 locations, listed below.

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    Business ProfileforHeritage Inn

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3301 W Service Rd, Evans, CO 80260
    BBB File Opened:
    12/10/2001
    Business Management
    • Owner Manager, Manager
    Contact Information

    Principal

    • Owner Manager, Manager

    Customer Contact

    • Owner Manager, Manager
    Additional Contact Information

    Fax Numbers

    • (970) 339-5739
      Primary Fax

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My husband and I checked into the Heritage Inn on Friday May 13, 2022. After awhile we complained about the smell of marijuana in the room and hallways. The manager "*****" said she didn't smell it. On the 14th, we again smelled it strongly, ****** "*****" said something to another guest and the smell went away. On May 15th, we were woken to the smell being so bad we had to leave our room. The desk clerk said that marijuana is legal in the state and there is nothing we can do. We sat in the parking lot for four hours waiting for ***** to come downstairs so we could check out. She never came down. During my research for ******** law on the matter, it is illegal to smoke in a motel or public place. It also violates ********** Clean Air Act. Statue *********. This is a very unhealthy establishment and the state/county should step in and do something. While we understand some people have a Municipal use for it, but as much that is smoked here is probably illegal, especially when guest are standing outside their rooms and blowing into their dogs faces etc while getting drunk. When a guest complains about the smell and how it is giving them a headache, they shouldn't be told to put a towel under their door to block it. I'm assuming we were supposed to just be held hostage by pot smokers? I would like for the ***** to contact us, I would like a refund for our entire stay, not the night we didn't stay.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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