4 Customer Reviews
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Review from Loraine A
2 stars05/13/2023
The reason why I gave 2 stars instead on no stars is because there were a few good nurses, but overall our experience at Swedish hospital was horrible. My husband had a heart attack and was transferred from Rose Medical Hospital to Swedish Hospital.1.The bed that the ambulate company was given to take him to already had someone in it and it took nursing staff 20 minutes to find another bed.2.The hospital is under construction and signs are not updated. It took his ambulate people 40 minutes of wandering around the hospital before we came across a transport person who was able to direct **. 3.When we finally got to his room, the nurses main concern was that he order dinner before 7:00 when the kitchen closed. He was not hooked up to any monitors for over 3 hours after arriving. He was there for triple bypass and no one hooked him up to a heart monitor for over 3 hours and it only happened at that point because I asked 3 people to get his nurse who finally showed up 70 minutes after my first request to see her. 4.When the nurse finally arrived she apologized and said that the nurse who received him was helping out on the unit and did not know the protocols. I understand nursing shortages but how do you have a nurse cover a cardiology unit where people are waiting for bypass surgery and not have them know a patient is supposed to be hooked up to monitors within 30 minutes of arriving on the unit.5.Surgery was scheduled for 7am and pre op at 6am. Then the surgeon came back to say that the anesthesiologist was not available at that time and asked if pre op could be at 10:00 and surgery at 11:00, we said okay. I was woken up at 6:15 in the morning with a phone call informing me that he was in pre op and surgery was at 7am. 12:15 he was finally taken for surgery. The stress and aggravation that both my husband and I went through before his triple bypass surgery when the surgery itself is already stressful, is unforgivable.
Swedish Medical Center Response
05/16/2023
We are very sorry for your experience at our medical facility. We take issues such as those you identified seriously and investigate them in an effort to ensure we are providing the best possible healthcare for all of our patients. Please contact the Patient Advocate at Swedish Medical Center by calling ************ to initiate the formal grievance process. Please accept out apologies. We wish you and your husband the very best.Review from Andrew D
1 star11/23/2022
Theft from ambulance attending crew and security crew while rest of staff refuse to ********** for patient abuse. 11/21/2022Review from Diana P
1 star10/20/2021
I went to the emergency room at the Swedish branch on *********************************************** the date was 10/7/2021 at about 7:30 pm. After about 30 minutes I was taken back to a room. I full explained I was having severe upper back spasms. They did nothing for about another ***************************************** and again I explained that I have had a history of these occurrences since my mid 20's I am now 73. I have even been to this same emergency room with these symptoms in the past, and successfully treated. ****************** insisted I had a kidney stone, I told him repeatedly that I have this chronic condition and have had it for years. They immediately wanted to do a CT Scan, I reiterated that is was due to my chronic condition, not a kidney stone. They finally gave me some Morphine ( I have never been given this drug before for my back spasms). It did help dull the pain, but in a short time the pain was back. After 3.5 hours of nothing being done to help with my severe pain. I left that emergency room and went to the one at ****** Hospital and was taken back to a bed in *************************** about 10 minutes. They immediately gave me the correct drug (Dilaudid 1st dose a 1:29 am, Flexeril @1:30 am and Zofran at 1:29 am). The pain started returning and I got additional doses Dilaudid at 4:33 am, Zofran at 5:18 am, also received a dose of Benadryl at 6:16 am due to still having nausea. Finally released free of pain and spasms at 6:51. This is the treatment I normally get when I have these episodes. Not to be badgered about kidney stones. Swedish and ***************** should be barred from offering medical services.Review from Diane H
1 star10/13/2021
Disrespectful, outdated, irresponsible---these are the first words that come to mind when thinking of my experience at Swedish as well as in dealing with the billing from Swedish. One department does not speak to another nor do they have a centralized system in place. This is reprehensible given how easily accessible these systems are. Not only did the medical staff treat me like a drug addict when I went in for emergency medical care, they sent some of my bills to me at my actual location and some to an address I haven't lived at since ****! As a result, they sent a **** for $165 and change to collections, right at the time I was trying to buy a house. Needless to say, I cannot get the house because of how slowly credit score-related info gets processed. Now I won't have the house and I will lose $5K in ******* money. Bottom line---disrespectful care & outdated communication systems---go somewhere else, anywhere else but to Swedish Hospital.
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