Business ProfileforBlue Ribbon Home Warranty, Inc.

When we first signed up for this warranty program, we were recommended it from our realtor. We did not do our research. (Our mistake).This comes down to not being able to trust what is coming out of their customer services mouth, and they dont take responsibility for any of it. They throw its what the policy says in your face, instead of taking accountability and honoring what their people say over the phone even if its incorrect information.Refrigerator needs a new compressor. They condemned it and said in order to get any pay out for it I have to purchase a new refrigerator. The guy told me I would get reimbursed for 925$. But that amount would have to be spent to get that reimbursement.This allows me to know what I can afford out of my own pocket.I purchase the fridge, get it installed, get the old one taken away, send them the receipt, just as he asked me to. They called me today saying theyll pay me only a little over 400$ because of the damper and control panel needing replaced last yr (500$). My policy said 1000 for 2 yr contract. So they will not be honoring the 925$. I spoke to GM that was no remorse and basically a broken record. No honoring or trying to fix or meet in the middle of the problem.I asked to speak to his boss and she said she doesnt have time for me. (There is a Department Head above the General Manager.)Fridge I bought was 1286$ (-925), so I was expecting 361$ out of my pocket. NOW Im sitting 900$ out of my pocket. This is no little mistake.I have more experiences like this but too much to type. Save yourself and do not buy a warranty from them.Ill update if anything changes in a positive way.

This was an unfortunate circumstance.  The Policy purchased was a 2 year Silver Plan. The maximums under Exclusions & Limitations item 12 is listed and for refrigerators, it is $1,000 per Policy period.  Less than one year ago, They had a claim on that same refrigerator that BRHW paid $544.84 on.  This same refrigerator had a problem with the icemaker now.  The tech said it was a weak compressor, $1200 to repair and not worth the repair.  Our Service staff person did not look at the Plan, did not see the $544.84 claim in the record and offered the $925 reimbursement.  This claim was filed 4/2/2024.  I audit Cash Settlements on a weekly basis and when the report came across my desk, I noted it was a 2 year Silver Plan with a prior claim on the refrigerator leaving a balance available of $455.16.  I took it to the Management and each Manager said we can't do that.  Have the person that made the mistake call the customer and explain the coverage and apologize for the mistake.  That person asked me to call the customer back as she was quite upset... understandably.  I'm very sorry that happened but in today's marketplace, we are much more limited in our flexibility with what we can offer. We have been forced to follow our contract more closely.  Our maximum on refrigerators is $1,000.  $544.84 + $455.16 = $1,000.  We all would have preferred our employee had caught this the day the claim was filed, and the employee has been instructed on how to properly check this in future.  We have met our Contractual obligation.  At this time, the customer has more than doubled their investment for the Warranty in claims paid. We have met or exceeded our contract at this time. I understand this review was left by a very upset customer. We do apologize for our employees mistake, and have paid our maximum on the appliance.