Business ProfileforSanders & Johnson, Inc.

We hired Sanders and Johnson to come evaluate two locations on our radiant floor heating system that would not turn off. On 18 Apr, we received an estimate to replace 2 of 7 zone valves, with additional estimates to include preventative, optional work. We opted for the most extensive repair, to include preventative maintenance (replace all 7 zone valves, Taco pump, and fill valve. On 25 Apr 2023, Sanders and Johnson sent a technician (****) who spend the entire day working on our system. At the end of the day, he said he needed help and would be back the next day with his Operations Manager (****). On 26 Apr, **** and **** spent the entire day working on the system. During this time period, I spoke with them and observed them often. They told me they replaced the Taco pump three times. One time I observed steam in the room next to the system, and they said the circuit board had just shorted out. They ran to the supply store to get a replacement. At the end of their two days of work, they had replaced 7 zone valves, the Taco pump (three times), and the circuit board (which coincidentally happened to fail while they were working on the system). After they left, we had no heat in our house. On 02 May I spoke with their receptionist who relayed our concern to ****. He told us the boiler wasn't piped properly, and we could not set the thermostat above 67 degrees. We have used this system for 8 years without any problems until they worked on it. Now we had no heat in our house at all. Over the next 2 months I sent 5 emails and multiple phone calls which all went unanswered. Finally, I threatened to pursue "other options" and they sent out **** who looked at the system and promised to be back within a week. No one ever came back. Two more emails and we got zero response. We hired another plumber on 14 Sep who replaced the Taco pump and adjusted the bypass ball valve (and replaced an unrelated coin vent) all for $980.00. System works perfectly now.