Business ProfileforFurniture Row

My 84 year old mother purchased a lift recliner from Furniture Row in **********, ** which was purchased 6-9 months ago and still under waranty. She called to complain that the chair was making a popping noise everytime the recliner is going down. She paid $65.00 service charge to have a technician come out to fix the issue.When the technicians checked the problem, they told her they didn't know what it was but they would record the issue. This didn't help her nor did they resolve the issue. I called them today 4/27/24 to complain and let them know this was unacceptable. I spoke with one of their managers named ****** and he said he would record my complaint and if it got worse to call them again, as this is their protocol.This will again cost another $65.00 for someone to go out to check her recliner again. Obviously something is wrong with the recliner, as this noise is not normal and all they're doing is recording the complaints.A repair without an additional service call charge or a replacement would be acceptable to resolve this issue.What a terrible way to conduct business and take advantage of the elderly.