BBB Accredited Business since 12/05/1996
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A BBB Accredited Business since 12/05/1996
BBB has determined that Xcel Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Xcel Energy's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 97 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||46|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||48|
|Total Closed Complaints||97|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Xcel Energy
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
Many local municipalities, townships, and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Permit and license requirements for regulated industries in the state of Colorado can be viewed at the following website: http://www.colorado.gov/oed/industry-license/
Contact InformationPrincipal: Ms. Barbara Hamblin Customer Contact: Ms. Brenda Hughes (Senior Customer Advocate)Ms Andrea Borchers (Customer Advocate Analyst)Mr. Gil Catbagan (Manager Of Support Services)Mr. Jay Herrmann
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview