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Find a Location

Specialized Loan Servicing, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSpecialized Loan Servicing, LLC

    Loan Servicing
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 135 Customer Reviews

    Customer Complaints

    539 complaints closed in last 3 years

    171 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Specialized Loan Servicing, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      6200 S Quebec St, Greenwood Village, CO 80111-4720
      BBB File Opened:
      10/10/2003
      Years in Business:
      20
      Business Started:
      6/25/2003
      Business Started Locally:
      6/25/2003
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • SLS
      • CMC Funding, Inc.
      Business Management
      • Ms. Carole Watkins, Complaint Contact
      • Ms. Leesa Logan, Senior Vice President
      Contact Information

      Customer Contact

      • Ms. Carole Watkins, Complaint Contact
      Additional Contact Information

      Fax Numbers

      • (720) 241-7218
        Other Fax

      Customer Complaints

      539 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/04/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      Over three months ago, I applied for mortgage assistance through Specialized Loan Servicing (SLS) as my husband and I started facing financial difficulties. However, even after submitting all the required documents through the portal, SLS kept denying them without providing any helpful feedback. The portal says I need to upload documents that have already been uploaded. They also keep adding new required documents as they go along. I have been assigned three different points of contact since I started the application process and it never gets completed. I have been told that it takes up to 48 hours for emails to reach them and items uploaded to appear in the online portal. This is an unnecessarily slow and grueling process that works against itself in processing the application. I am still waiting, after three months, for them to complete the work on their end.This has made me feel like they aren't interested in helping us, even though they offer this assistance.
      Read More

      Customer Reviews

      135 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Reggie S

      1 star

      04/18/2024

      SLS is in the business of ZOMBIE liens, what they do is ** dead for years after placing a lien on your property, and then when the property value increases, SLS wakes up from the dead and starts foreclosure proceedings and will not work with customers. If SLS decides to work with you it's with their lending departments, not outside companies, and charge you ridiculous interest. I wish the government would shut them down but just recent** another company inquired about SLS, so be ready folks, their name will change and the slime will continue... I wish I could give them a 0 star...

      Local BBB

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