Business ProfileforBest Auto Maintenance

My car entered this shop on August 23, 2022 at 9am. The next day I had an estimate of $6k-$6800k to do the repair. I told them I needed the car with a pretty quick turn around as we were going on a trip September *****th. ***** said they would try very hard to get it to me by the 9th of September.I follow up to see how progress is going on August 26th as a check in. ***** told me that they would begin breaking down my engine on Monday August 29th.I call September 2nd. Apparently they had done nothing that entire week. ***** presented a plan where the Engine would be broken down on the 5th, put into a shop that grinds down heads on the 6th, and on 7th and 8th other various work would be done to try to get me that vehicle by the 9th before our trip.On September 8th I called to ask did he still think 9th was possible. ***** told me No. I asked where they were on the vehicle and ***** tells me they had broken down the engine a little. So at this juncture they've had my vehicle two weeks and two days with very little done to it. They knew I was going on vacation and would work to finish the job.The following week I called mid-week and he seemed surprised to hear from me. Asked me if I wasn't on vacation. Stated yes but wanted to see how the car was progressing. He told me they basically has sorta put it aside as I was on vacation but they would get this car to the head shop as quickly as possible. They were having issues with the head shop because of lack of employees at that place. Now they had earlier told me my car would be in the head shop on the 6th. I got no update from them the entire week of September 26th got home 12 days later due to an illness. I got no update from them the entire week of September 26th. Call early September 29th. Phone rings and rings. Husband calls from different phone number and gets immediate answer. Car still needs heads done and valves coming in now. My car is being help hostage to the same head story over and over.